Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
035862 Business Analyst (Open)Job Description:
Major Responsibilities
· Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions.
· Respond to support requests via ticketing systems, email, and virtual collaboration tools in accordance with defined service level agreements (SLAs).
· Clearly explain reports, KPIs, and data concepts to business users with varying levels of technical expertise.
· Troubleshoot reporting and data issues, perform root cause analysis, and coordinate with Data Engineering, Analytics, and IT support teams for resolution.
· Collaborate closely with US- and EMEA-based stakeholders, including regular interaction during overlapping working hours with the US Eastern Time Zone, to gather reporting requirements and clarify business needs.
· Develop, modify, and enhance reports and dashboards using Power BI and other enterprise reporting tools.
· Support user enablement through virtual training sessions, user guides, and knowledge documentation.
· Gain working knowledge of enterprise data architecture, ETL processes, data orchestration, and data models to effectively support analytics solutions.
· Document recurring issues, standard operating procedures, and support processes to enable scalable and consistent global support.
Education and Experience:
· Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Analytics, or a related discipline.
· 2 to 3 years of relevant experience in analytics support, business intelligence, IT support, or a similar role.
· Hands-on experience with Power BI, Power Pivot, Tableau, or similar data visualization tools.
· Exposure to ETL concepts, data modeling, relational databases, and SQL is preferred.
· Experience supporting global stakeholders or working in an offshore delivery environment is highly desirable.
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Knowledge and Skills:
· Strong written and verbal communication skills in English.
· Proven ability to work effectively with global stakeholders across multiple time zones.
· Strong analytical and problem-solving skills with attention to detail and data quality.
· Ability to manage multiple priorities in a structured and process-driven environment.
· Customer-focused mindset with a proactive and collaborative approach.
· Ability to work independently with minimal supervision while contributing to team goals.
Willingness and ability to work flexible schedules, including partial or full overlap with US Eastern Time Zone working hours, on a regular basis
#LI-CB1
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
Skills Required
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Analytics, or a related discipline
- 2 to 3 years of relevant experience in analytics support, business intelligence, IT support, or a similar role
- Hands-on experience with Power BI, Power Pivot, Tableau, or similar data visualization tools
- Exposure to ETL concepts, data modeling, relational databases, and SQL
- Experience supporting global stakeholders or working in an offshore delivery environment
- Strong written and verbal communication skills in English
- Ability to work effectively with global stakeholders across multiple time zones
- Strong analytical and problem-solving skills with attention to detail and data quality
- Ability to manage multiple priorities in a structured and process-driven environment
- Willingness and ability to work flexible schedules, including partial or full overlap with US Eastern Time Zone working hours
Greif, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Greif, Inc. and has not been reviewed or approved by Greif, Inc..
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Fair & Transparent Compensation — Pay is characterized as solid and competitive for manufacturing roles, with multiple statements describing it as fair, decent, or great for the work. Pay levels are also framed as aligned with local standards or exceeding expectations in certain technical roles.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through 401(k) matching with a defined vesting timeline, alongside profit sharing or gain sharing in some contexts. These elements are repeatedly paired with positive statements about the overall package.
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Healthcare Strength — Healthcare offerings are described as comprehensive, spanning medical, dental, vision, and supplemental protections such as life and disability coverage. Additional options like HSAs and supplemental plans are presented as expanding choice and coverage breadth.
Greif, Inc. Insights
What We Do
Greif (NYSE: GEF, GEF.B), is a global leader in industrial packaging products and services and is pursuing its vision: be the best performing customer service company in the world. The Company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The Company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. Greif also manages timber properties in the southeastern United States. The Company is strategically positioned in more than 35 countries to serve global as well as regional customers. Additional information is on the Company's website at www.greif.com.
