The Role
Supports Salesforce application requirements gathering, configuration, customization, deployment, maintenance, and troubleshooting for government clients. Documents requirements, workflows, user stories, and recommendations; analyzes application performance and data; supports software lifecycle documentation, stakeholder collaboration, scheduling, reporting, and strategic planning. The role requires Salesforce platform knowledge, including objects, fields, relationships, flows, reports, dashboards, security, and configuration versus customization decisions.
Summary Generated by Built In
Overview
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, state and local government and commercial clients in health care, technology, and financial services industries.
The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.
Project Description:
DRT provides IT Project Management and Technical Advisory support for our customers’ IT systems. Many of these systems are high-profile, mission critical, and are used by our customer for workflow management, data management, data sharing, decision support, consumer complaints, and many other critical activities. While new applications are developed to support emerging needs, most applications are long-lived and continue to need development support.
Job Summary:
The Salesforce Business Analyst supports the requirements gathering, development, and deployment of workflows and other applications within the government’s Salesforce applications and other web development efforts. The position will also support document creation, data analysis, and provide recommendations on future Salesforce solutions. The position requires organization, attention to detail, reliability, consistency, and interaction with government stakeholders.
Responsibilities:
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, state and local government and commercial clients in health care, technology, and financial services industries.
The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.
Project Description:
DRT provides IT Project Management and Technical Advisory support for our customers’ IT systems. Many of these systems are high-profile, mission critical, and are used by our customer for workflow management, data management, data sharing, decision support, consumer complaints, and many other critical activities. While new applications are developed to support emerging needs, most applications are long-lived and continue to need development support.
Job Summary:
The Salesforce Business Analyst supports the requirements gathering, development, and deployment of workflows and other applications within the government’s Salesforce applications and other web development efforts. The position will also support document creation, data analysis, and provide recommendations on future Salesforce solutions. The position requires organization, attention to detail, reliability, consistency, and interaction with government stakeholders.
Responsibilities:
- Designs, configures, customizes, and deploys applications within low-code platforms. This includes building features from customer requirements, managing data flows, and performing routine maintenance, enhancements, and bug fixes.
- Monitors and reports on the health, effectiveness, and efficiency of applications.
- Document functional and non-functional requirements, success stories, and recommendations.
- Use flowcharts or tools such as Visio/Lucidchart/Miro.
- Develops and manages a schedule to meet deliverables and establish estimated completion dates.
- Follows the government’s software development lifecycle framework and provide agreed upon project documentation.
- Supports requirements elicitation and provide feedback to optimize requirements to align to development best practices. Works with business owners and business analysts to define workflows and develop user stories.
- Researches and utilizes network to find answer to technical questions or challenges. Troubleshoots issues and conducts root cause analyses and end user support for system-run processes.
- Makes recommendations to clients to support strategic planning and management of low-code application platforms.
- Completes tasks on time with minimal supervision but supports collaboration across teams.
- Works with the Task Order Manager to status reports (risks/issues, deliverables, completed and anticipated activities). Supports other activities as directed by Task Order Manager
- Must have or be able to obtain a Public Trust.
- Total three to five years of experience.
- At least one year, but three to five years preferred, of recent experience developing applications in Salesforce.
- Knows objects, fields, relationships, record types, page layouts, flows, reports, dashboards, and security.
- Understands what Salesforce can do out of the box versus when customization or integration is needed.
- Doesn't necessarily need to be a developer but should be comfortable discussing Salesforce architecture and have knowledge of capabilities.
- General knowledge and experience working with the federal government.
- Salesforce certificates and training completion
- Bachelor's degree in Information Systems, Computer Science, Software Engineering, Business or relevant field
- This position requires the ability to obtain and maintain a U.S. government Public Trust clearance. Due to contract requirements, candidates must be U.S. citizens or lawful permanent residents (green card holders) to be eligible.
- No agencies, third parties, or Corp-to-Corp submissions.
- $60,000 - $70,000
- Salary commensurate with experience.
Skills Required
- Ability to obtain and maintain a U.S. government Public Trust clearance
- U.S. citizenship or lawful permanent resident status
- Three to five years of total professional experience
- At least one year of recent Salesforce application development experience
- Knowledge of Salesforce objects, fields, relationships, record types, page layouts, flows, reports, dashboards, and security
- Understanding of Salesforce out-of-the-box capabilities versus customization or integration needs
- Comfort discussing Salesforce architecture and platform capabilities
- Bachelor's degree in Information Systems, Computer Science, Software Engineering, Business, or a relevant field
- Three to five years of recent Salesforce development experience
- General knowledge and experience working with the federal government
- Salesforce certifications and training completion
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The Company
What We Do
DRT Strategies, Inc. (DRT) is an award-winning technology innovator and leading digital transformation partner to large federal agencies and commercial clients for nearly 20 years. The company is a ServiceNow™ Partner - Specialist, Amazon Web Services (AWS) Consulting Partner, UiPath Partner, SAFe Bronze Partner, Esri Bronze Partner, and holds ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001:2013 certifications and has achieved CMMI-DEV Level 3. DRT is headquartered in Arlington, Virginia, with offices in Atlanta, Georgia. More information on the company can be found at www.drtstrategies.com.
