Business Analyst - REMOTE - EST ONLY

Reposted 11 Days Ago
Hiring Remotely in Fort Mill, SC, USA
In-Office or Remote
67K-90K Annually
Mid level
Insurance • Real Estate
The Role
Supports business, risk, control, and transformation initiatives by gathering requirements, documenting processes, assessing risks and controls, tracking deliverables, and identifying workflow, automation, low-code, and AI improvement opportunities. The role partners with business and technology stakeholders to evaluate operational impacts, strengthen control ownership, and translate complex needs into practical, well-controlled solutions.
Summary Generated by Built In
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We DoBusiness Analyst supports business, risk, control, and transformation initiatives by helping teams translate business needs into practical, well controlled solutions. This role partners across functions to gather requirements, support process and control assessments, coordinate review deliverables, and identify opportunities to improve efficiency through technology, automation, and responsible use of AI. The ideal candidate is analytical, organized, adaptable, and comfortable working in a fast evolving environment where business processes, technology, risk, and controls intersect.What You'll Do
  • Partner with business and technology stakeholders to understand business needs, document requirements, and translate them into clear, actionable solutions that support automation and AI enabled capabilities.
  • Support walkthroughs and process, risk, and control discussions to identify key controls, applications, models, vendors, data dependencies, and IT dependencies relevant to the process under review.
  • Promote strong control ownership by helping stakeholders understand control responsibilities, documentation expectations, and the importance of sustainable execution.
  • Analyze current state processes and identify opportunities to simplify workflows, reduce manual effort, strengthen controls, and improve efficiency through technology, AI, low-code, and workflow solutions.
  • Assist with documenting business processes, requirements, risks, controls, process changes, decisions, and action items in a clear and organized manner.
  • Track deliverables, open items, dependencies, and follow up actions to support timely completion of reviews, assessments, and transformation initiatives.
  • Collaborate with cross functional teams to evaluate the operational impact of process, system, automation, and AI related changes.
What You'll Bring
  • Bachelor’s degree in Business, Information Systems, or a related field.
  • Three years experience in business analysis, digital transformation, compliance, or related discipline.
  • Working knowledge of COSO, PCAOB Auditing Standards, NIST, SOX, ISO, SOC I, SOC II, Governance, Risk, and Compliance (GRC) methodologies and practices
  • Experience supporting process redesign, workflow improvement, automation using AI, or similar technology solutions.
  • Foundational understanding of agentic and AI enabled systems, including an interest in how AI can be applied responsibly to business processes and transformation initiatives.
  • Strong analytical and problem solving skills, with the ability to organize information, identify dependencies, and translate complex topics into clear business requirements and documentation.
  • Demonstrated ability to adapt quickly to changing priorities, willingness to learn new technologies, processes, risk concepts, and collaborate effectively across the organization,

Location Requirement: Candidates must reside within the Eastern Time Zone (ET).

Pay Range: $67,200.00 - $89,550.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Skills Required

  • Bachelor’s degree in Business, Information Systems, or a related field
  • Three years of experience in business analysis, digital transformation, compliance, or a related discipline
  • Working knowledge of COSO, PCAOB Auditing Standards, NIST, SOX, ISO, SOC I, SOC II, and GRC methodologies and practices
  • Experience supporting process redesign, workflow improvement, AI-enabled automation, or similar technology solutions
  • Foundational understanding of agentic and AI-enabled systems
  • Strong analytical and problem-solving skills, including organizing information, identifying dependencies, and translating complex topics into business requirements and documentation
  • Ability to adapt to changing priorities and learn new technologies, processes, and risk concepts
  • Ability to collaborate effectively across the organization

First American Title Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.

  • Healthcare Strength Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
  • Retirement Support A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
  • Equity Value & Accessibility An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.

First American Title Insights

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The Company
HQ: Santa Ana, CA
13,104 Employees
Year Founded: 1889

What We Do

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).

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