Business Analyst

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Job Description:

Summary
As a Business Analyst II at Ryder, you will play a critical role in performing new product implementations for Ryder's new and existing customer sites. This will require superior attention to detail and communication skills to effectively gather business and user requirements and transform those into reliable and accurate data collection, reporting, and insights for Ryder's analytics platform. This position will have a direct impact on Ryder's business by enabling our operations team to run our customer locations as efficiently and effectively as possible.
Essential Functions

• Lead the standard implementation process for the analytics platform and support more complex implementations for new and existing Ryder customers.

• Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI’s, operational data, and user interface requirements.

• Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.

• Develop PowerBi dashboards by understanding business needs, interpreting data, and transforming into usable visualizations to drive business decisions.

• Work closely and effectively communicates with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management.

• Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction.

• Support initiatives to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience.

• Proactively address customer issues, modifications, and enhancements for existing accounts.

Additional Responsibilities

• Addresses day-to-day implementation and customer site support issues and fixes.

• Provide support to additional product development and business projects as needed.

• Performs other duties as assigned.

Skills and Abilities

• Project management skills

• Possesses strong technical aptitude.

• Strong verbal and written communication skills

• Experience working with both internal and external customers.

• Ability to work independently and as a member of a team.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Detailed oriented with excellent follow-up practices.

• Proficient in SQL databases to support the application and solution intermediate required.

• Proficient in PowerBi intermediate required.

Qualifications

• Bachelor's degree required preferably in a technical field.

• Master's degree preferred preferably in a technical field.

• Two (2) years to Four (4) years or more as a business analyst or related experience required.

• Two (2) years to Four (4) years or more Experience working in or with manufacturing, logistics, and/or operations considered a plus preferred.

• Proficient in SQL databases to support the application and solution intermediate required.

• Proficient in PowerBi intermediate required.

Travel
None
DOT Regulated
No

Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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