This will be a fixed term contract for 6 months.
As a Business Analyst (FTC), you will be at the forefront of transforming the way SMEs access funding. Co-located with our Operations team in Milton Keynes, you will gather, analyse and document business requirements, then work within a cross-functional squad to define and deliver improvements to our lending products and operational processes.
You’ll help us deliver faster, better, more transparent lending decisions to our brokers and borrowers, automate our internal operations, and ensure we comply with regulatory standards. You’ll implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused.
Key Responsibilities:
- Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
- Plan and facilitate workshops with cross-functional teams to gather align objectives and analyse business requirements
- Document these requirements into clear, comprehensive product specifications and user stories ready for development
- Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations.
- Work closely with team members to design, test, and implement solutions that meet defined business objectives
- Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
- Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work
- Read and follow all relevant company policies and procedures
- Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy
- Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role
Corporate Responsibilities
Required Qualifications
- 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending
- Understanding of customer journey mapping, business process modelling and requirements gathering techniques
- Excellent communication and stakeholder management skills
- Desire to work within agile cross-functional teams on transformational change initiatives
- Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
- Passionate about business process automation and emerging technologies, including agentic AI
- Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
- Able to attend 4 days per week in our Milton Keynes office
Skills Required
- 2+ years' experience in a business analyst, product owner, or operational role within banking, fintech or lending
- Understanding of customer journey mapping, business process modelling and requirements gathering techniques
- Excellent communication and stakeholder management skills
- Experience working within agile cross-functional teams on transformational change initiatives
- Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
- Passion about business process automation and emerging technologies, including agentic AI
- Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
- Able to attend 4 days per week in our Milton Keynes office
What We Do
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range of award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us. 🌟 Rated ‘Excellent’ on Trustpilot 🌟 Rated 4.88/5 on Smart Money People 🌟 Rated 4.6/5 on Google 🏆‘Commended’ for the Best Business Variable Rate Deposit Account Provider at the 2024 Business Moneyfacts Awards 🥇Winner of the Best Monthly Interest Savings Provider at the 2024 Moneynet Personal Finance Awards
.png){kind=logo}
