About Unilever
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.
Position: Business Analyst Support Manager
Department: Uniops; Data Foundation
Location: Unilever Thailand HQ, Bangkok, Thailand
What Will Your Main Responsibilities Be:
DMS Platform Stream (60%)
- Governance & Support Operations: Establish and manage L1 and L2+ support frameworks, ensuring incident resolution, vulnerability management, and production governance across distributor management systems
- Deployment & Change Management: Lead gap analysis, pilot implementations, and UAT planning for DMS change request/rollout; build stakeholder trust and drive user adoption through market immersion and change management initiatives
- Production Governance: Act as approver for production hotfixes and change requests; lead incident review cadences and risk/remedy discussions to ensure platform stability
- Stakeholder & Vendor Management: Design resolution approaches with cross-functional teams (Market, IT); manage vendor relationships and performance benchmarking for scalability
- DMS Operations Expertise: Understand distributor trade operations and order-to-cash flows to translate business requirements into platform solutions; conduct design forums and workshop facilitation
- Product Lifecycle Management: Own end-to-end product lifecycle for DMS solutions from requirements through deployment, optimization, and continuous improvement
Local Product Stream (40%)
- Azure Platform Architecture: Manage Azure data platforms (Data Factory, Databricks, Synapse, Data Lake) supporting local analytics applications; ensure platform stability and incident management
- Analytics Product Lifecycle: Own product management for local analytics platforms including requirements gathering, development prioritization, and platform optimization
- Technical Stakeholder Management: Bridge technical and business teams to deliver analytics solutions; translate business needs into technical requirements
- Platform Stability: Manage incident resolution, platform performance, and continuous optimization for local analytics solutions
What You Will Need To Succeed:
• Bachelor’s degree in any field
• Strong understanding of the Order‑to‑Cash (O2C) process within Customer Development (CD) or sales technology environments
• Solid grasp of modern technologies, including data science, artificial intelligence, and automation tools
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Top Skills
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
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