We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a highly motivated and skilled ServiceNow Business Analyst with specialization in HRSD to be part of our Colleague Experience team. The ServiceNow HRSD Business Analyst will be responsible for gathering business requirements, and designing and maintaining all HRSD applications (except for Knowledge Management and the Portal).
This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of standardizations and best practices.
Responsibilities:
- Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
- Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys.
- Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
- Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform.
- Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes.
- Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
- Provides training and support to users for new or modified features and functionalities.
- Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings.
- Develops and manages documentation, including design workbooks and test scenarios.
- Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.
Required Qualifications
- 5 + years of experience in HR Operations
- 5+ years of experience designing, configuring, and maintaining ServiceNow HRSD applications, including writing detailed functional requirements for development teams
- 3+ years' experience with backlog, demand, and incident management
- 2+ years' demonstrated problem-solving skills
- 2+ years' experience effectively communicating and collaborating in a diverse team environment
Preferred Qualifications
- ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)
- Technical background
- Strong attention to detail
Education
- Bachelor’s degree in human resources, Computer Science, Information Technology, or a related field
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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