Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Why is this role important at Infobip?
To keep Infobip's telco business growing and performing at the highest level, we need analysts who don't just read the data, they drive the decisions. As a Business Analyst, you sit at the intersection of strategy, commercial performance, and data, with direct influence on how we price, position, and grow across global markets.
You'll work at the core of Infobip's commercial and operational engine, with clear ownership over your area and regular exposure to high-stakes topics: deal profitability, pricing approvals, quality monitoring, and strategic project work. You bring more than analysis—you bring judgment.
In practice, you'll run regular market and performance analysis, monitor client and supplier activity for risks and opportunities, support pricing and deal decisions with data, and contribute to strategic projects with your own insights and recommendations. You'll also be expected to spot where our processes can be smarter and do something about it.
You'll thrive here if you enjoy working autonomously on complex problems, take ownership of the quality and accuracy of your outputs, and know how to turn data into a clear recommendation that someone can act on.
What you’ll do:
Pricing & Profitability: Work on pricing strategies, deal analysis, and business models grounded in data—running risk and scenario analyses, building ROI models, and monitoring P&L across products, markets, and regions to drive better commercial outcomes.
Market & Performance Analysis: Regularly analyze your designated scope—regional developments, geopolitical factors, competitor movements, and client and supplier performance—tracking revenue, churn, and quality of service to surface risks and opportunities before they become problems.
Advanced Analytics & BI: Use internal tools to extract and synthesize insights, maintain the accuracy and accessibility of BI data and reporting, and contribute to building analytical models—ranging from structured dashboards to forecasting and automation.
Strategic Projects: Contribute to cross-functional initiatives with data-driven insights and recommendations, drawing on market behavior, competitor analysis, and business performance data to inform decisions and shape direction.
Process Optimization: Identify where internal processes and tools can be smarter or more efficient—and act on it, whether by implementing changes directly or driving them through the right channels.
Stakeholder Engagement: Keep communication with internal and external stakeholders clear and proactive—sharing insights, aligning on priorities, and ensuring the analytical work done by BA is visible and connected to business decisions.
More about you:
Bachelor's or Master's degree in Economics, Finance, Information Technology, Data Science, or a related field.
Experience in business analytics, with a track record of working independently
Advanced proficiency in Excel and hands-on experience with at least one BI or data visualization tool (e.g., Power BI, QlikSense).
Strong understanding of core business metrics: revenue, gross profit, margin, churn, and operating expenses.
Familiarity with pricing and deal structures, including basic risk and scenario analysis.
Attention to detail and a high standard for accuracy in your own work and the data you rely on.
Fluent in spoken and written English, as most of our communication is conducted in English.
Nice-to-have qualifications:
Experience in the telecom, SaaS, or CPaaS industry.
Familiarity with CRM tools such as Salesforce.
Understanding of how solution pricing works in a B2B context.
Experience spotting and implementing process improvements or automation in a data-heavy environment.
Persistent, solution-oriented mindset—you don't stop at identifying a problem.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-ZA1Skills Required
- Bachelor's or Master's degree in Economics, Finance, Information Technology, Data Science, or related field
- Experience in business analytics with a track record of working independently
- Advanced proficiency in Excel
- Hands-on experience with at least one BI or data visualization tool (e.g., Power BI, QlikSense)
- Strong understanding of core business metrics: revenue, gross profit, margin, churn, operating expenses
- Familiarity with pricing and deal structures, including basic risk and scenario analysis
- Attention to detail and high standard for accuracy
- Fluent in spoken and written English
- Experience in the telecom, SaaS, or CPaaS industry
- Familiarity with CRM tools such as Salesforce
- Experience spotting and implementing process improvements or automation in a data-heavy environment
- Understanding of how solution pricing works in a B2B context
- Persistent, solution-oriented mindset
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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