Customer Solutions Manager (BA/PM)

This might be the best solutions role in the Philippines right now.

📍 Philippines • On-site • Full-Time

WHAT EVISMART IS BUILDING

EviSmart is digitizing and AI-ing dentistry in 28 countries. Not an MVP. Not a pilot. Live, in production, with thousands of dental labs and dentists depending on the platform every day to run their business.

We have multiple in-house AI teams building the next generation of dental design automation - and Manila is where it gets operationalized. We are one of the few genuinely AI-first companies in the Philippines. The models are being built here. The product is scaling here. The opportunity is here.

WHY THIS ROLE IS DIFFERENT

Most solutions or BA roles in the Philippines put you one layer away from the problem. You process requirements someone else gathered. You manage timelines for a product team you've never met. You write documents that disappear into a backlog.

This role is the opposite.

You own the customer relationship from day one. You map their workflow. You identify what's missing. You write the spec. You track the build. You see the outcome. Every requirement you write gets in front of engineering. Every gap you surface has a real path to resolution. The customers you onboard are running businesses in 28 countries - and your work is what makes EviSmart irreplaceable to them.

That is not a support role with a better title. That is a career-defining role for someone who is ready for it.

WHY EVISMART

• One of the few AI-first companies in the Philippines - multiple in-house teams building proprietary models, not just consuming APIs
• 28 countries of live customers. The feedback loop is fast and the problems are real
• Manila is not a back office. It is the delivery engine - operations, AI, product, and engineering all run from here
• We promote based on output, not tenure. The people who move fastest here are the ones who own their work completely
• 300 people and growing - the career path is real because the company is growing into it

"I want someone who treats a customer's problem like it's their own. Not someone who escalates and waits. Not someone who documents and moves on. Someone who stays with it until it's solved — and who can see the next problem coming before the customer does. If that's how you work, you'll thrive here. If it's not, this role will be uncomfortable."

— Noah Kalaw, Chief of Staff, EviSmart Manila

WHAT YOU'LL OWN

• The full onboarding journey - from signed contract to a customer who is fully operational on the platform and getting real value from it
• Workflow mapping - you get deep into how a lab actually operates, document it with precision, and make it actionable for the product team
• Gap analysis - you identify what the standard product doesn't cover, articulate the business case, and define what needs to be built
• Requirements writing - you take what a customer says in plain language and produce a spec that an engineer can build from without a meeting to clarify it
• Custom development ownership - scope, delivery, timelines, customer sign-off. You hold it together from start to finish
• Retention signal - you are the first person to know when a customer is at risk. You act on it before it hits a report

WHAT YOU'LL GET

• A seat at the AI table - EviSmart's in-house AI teams are building models that will change what dental automation looks like. You'll see it before anyone else and be the person who brings it to customers
• Real ownership - your accounts, your outcomes, your name on the results
• Direct access to product and engineering - when you find a gap, you have a path to fix it
• A career path that is concrete, not aspirational - senior CS, solutions lead, product - as the platform scales, the roles scale with it
• Competitive compensation with salary range disclosed at offer - we pay for performance

HOW WE WORK

We move fast. We write things down. We own our outcomes completely. Manila is the delivery engine for a global platform - the standard is high and the pace is real. A customer problem that sits for 48 hours is a retention problem. A requirement that's ambiguous is a build problem. We fix things before they escalate, and we expect the people in this role to do the same.

If you've spent time waiting for permission to solve something obvious - you'll notice the difference on your first week.

"Why EviSmart and not a bigger company? Because at a bigger company, your requirements go into a queue. Your onboardings are handled by a template. Your customers talk to a ticket system. Here, your work is the difference between a customer who stays for five years and one who churns after three months. That's the kind of accountability most roles never give you. We think the best people want it."

— EviSmart Talent Team

WHAT WE NEED

• 3–5 years in solutions consulting, business analysis, customer success, or implementation - SaaS or enterprise software strongly preferred
• A track record of running customer onboarding end to end - not handing off to support, but owning the result
• Requirements writing that needs no translation - a developer reads your spec and builds without a clarification call
• Gap analysis instinct - you can identify what's missing before the customer can articulate it
• Project management discipline - custom builds have deadlines and you hold them
• Communication that is clear, fast, and written - we are distributed and async writing is a core skill, not a soft one
• Agile or Scrum familiarity is a plus - you'll work alongside squads that run this way

Apply at evismart.com/careers

EviSmart  •  Philippines  •  evismart.com