Jobs at EviSmart

Provide proactive onsite IT support for night-shift employees, including account and password management, workstation, software, printer, peripheral, Wi-Fi, and connectivity troubleshooting. Set up equipment for new hires, inspect workstations, track IT inventory and recurring issues, perform preventive checks, investigate problems, and escalate complex infrastructure or network issues with useful diagnostic information. The role emphasizes ownership, clear English communication, independent problem-solving, and continuous improvement.

Lead overnight production incident response for a SaaS platform supporting dental laboratories. Monitor platform health, investigate issues using logs, dashboards, APIs, databases, and diagnostic tools, identify impacts and root causes, restore service through fixes or workarounds, coordinate technical teams, communicate with stakeholders, document incidents, complete handoffs, and train a backup teammate.

Support dentists throughout digital case submissions by proactively following up, reviewing case quality and design architecture, troubleshooting issues, and advising on improved outcomes. Grow case volume from existing accounts, identify potential customer advocates and key opinion leaders, and relay customer feedback to marketing, engineering, and product teams. The role requires digital case design expertise but does not involve producing cases.

Own onboarding for complex, multi-module B2B SaaS customers from sales scoping through go-live. Map EviSmart to customer LMS platforms and workflows, support tailored demos, lead onboarding calls, coordinate Sales, Product, and Customer Success, maintain HubSpot status records, and deliver timely, accurate implementations. Success is measured through customer retention, reduced onboarding cycle time, on-time go-live, scope accuracy, and process improvements.

Own overnight incident command for a SaaS platform: detect, triage, and resolve incidents; monitor platform health; ensure cross-shift handoff; train a night backup; collaborate with DevOps; escalate appropriately.

Own end-to-end verification and adoption of product features: create and run functional/manual test cases from FRDs, lead UAT with stakeholders, produce documentation and training, and run 30-day post-launch audits to confirm Day-1 readiness and reduced support tickets.

Lead and coordinate four product pillars, unblock and mentor Product Managers (Revenue Engineers), own roadmap and product ops, align engineering and AI squads, and translate customer problems into prioritized shipping work.

Lead strategy and roadmap for EviSmart's AI products for dental labs. Define product scope, metrics, and commercial case; run continuous user research; instrument features for analytics; coordinate with design and ML teams; own decisions, acceptance criteria, and outcomes to drive adoption and revenue.

Operate and improve network and IT systems for a distributed 24/7 workforce. Troubleshoot networks, endpoints, access and infrastructure, perform root cause analysis, automate and eliminate recurring issues, proactively monitor and harden systems, document and standardize processes, and independently own shifts and major incidents. Leadership-level role expects systemic improvements, automation, and raising team effectiveness.

Own the Order-to-Cash cycle: manage AR, billing, collections, and QuickBooks entries. Reconcile bank and credit card accounts, prepare sales tax filings, escalate anomalies, and supervise one junior accountant. Work night shift to support Canadian operations and ensure accurate, timely financial records and collection performance.

Lead the end-to-end technical design of the Customer Experience Platform, overseeing engineers, and ensuring high uptime and scalability while integrating AI components.

The Automation & Stability Engineer will build and maintain automated test infrastructure, including a Global Regression Library and security gates, to ensure quality and performance in software releases.

The Lead Front End Engineer will own the architecture of a new dashboard platform, define standards, integrate with backend systems, mentor engineers, and drive technical decisions from day one.

Maintain accurate AP/AR entries and QuickBooks data, reconcile bank and credit card accounts, support sales tax filing, flag anomalies, and ensure timely, precise financial records for Manila operations.

Establish a single source of truth for customer data by reconciling backend and CRM records, building a two-way HubSpot-backend integration, owning reporting metrics, running onboarding data-mapping sessions with labs, and delivering engineering briefs to remove mapping friction.

Lead the adoption of AI tools across business functions at EviSmart by mapping workflows, developing training resources, and driving usage within teams.

The Senior Full Stack Developer at EviSmart will build and deliver features in C#/.NET and React, ensuring quality and standards are met, collaborating closely with teams in a fast-paced environment.

Lead the content and product marketing efforts at EviSmart, focusing on customer narratives, case studies, and sales enablement materials for a fast-growing SaaS product.

Own the full sales cycle for an AI workflow automation platform selling to dental labs: diagnose operational bottlenecks, build ROI-driven proposals, close deals, drive pipeline velocity, expand accounts, and achieve $15K+ monthly MRR.

The Data Architect will own the design and implementation of a unified data warehouse, manage data ingestion processes, and ensure data quality and governance while supporting AI initiatives at EviSmart.