Business Analyst - Product Team

About Jiko

In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jiko’s online dashboard, secure APIs, and integrations with leading Treasury Management partners.

Position Overview 

Joining Jiko’s Product team as Business Analyst, you will support the integration of Jiko’s products into client and partner systems while contributing to the development and execution of Jiko’s integration & reporting roadmap. 

This role reports to the Chief Product Officer. To be successful, you will collaborate with a talented team of product and engineering colleagues. In this role, you will become an expert in the Jiko application while developing your career within Jiko’s product management team.

You will enjoy this role if you care deeply about helping customers succeed, enjoy creating innovative technology, and want to see ideas quickly shipped into production.

We’re looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work!

What you will be doing

Working directly with the Chief Product Officer, you will serve as the critical bridge between Jiko’s products, our engineering team, and the customers' integration teams, ensuring a smooth and successful integration process.

This involves the following activities:

• Continuously improve our API documentation to better guide customers, based on their common questions. Including use-case driven examples with Postman examples.
• Assist customers and partners in identifying the most suitable APIs and other integration options to support their functional requirements. 
• Serve as a point of expertise to address their integration-related inquiries and proactively resolve potential customer issues, working closely with Jiko’s engineering team.
• Influence the evolution of the product roadmap based on customer feedback. And contribute to the design of product improvements.
• Monitor the progress of product changes, liaising with product managers to address potential questions and facilitate the swift resolution of any roadblocks.
• Conduct acceptance tests to validate that changes meet the defined requirements and deliver the intended user experience.
• Coordinate with customers and partners to provide updates on new product integration features.

What experience you should have

• A minimum of 3 years of experience working as a Business Analyst, ideally within a technology-driven or financial services environment (experience in banking or payments is a significant plus). 
• Proven experience in mapping data fields between disparate systems, understanding data transformations. No understanding of SQL or databases is necessary.
• Strong experience in REST APIs, JSON and tools like Postman, to present API endpoints, test and validate requests.
• High attention to details, strong analytical and problem-solving skills to triage and troubleshoot integration issues.
• Proactive follow up on customer requests.
• Passionate about customer experience, with deep empathy for end users.

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. 

Jiko participates in E-Verify.