The Role
Manages post-sales client relationships, communication, escalations, requirements gathering, and deliverables for healthcare software clients. Documents BRDs, FRDs, user stories, meeting notes, and process flows; coordinates with development, QA, UI/UX, design, and project teams; tracks timelines, risks, dependencies, and commitments; and serves as the bridge between clients and technical teams.
Summary Generated by Built In
Position title: Business Analyst – Post Sales
Experience: 2.5 to 3+ Years
Location: Jaipur
Notice period:15 days - Immediate joiner
Skill set: Business Analyst, Post Sales, end-to-end client handling, requirement management, client escalations, BRDs, FRDs, user stories, meeting notes, and process flows, Project Coordination, problem-solving abilities
Skill set: Business Analyst, Post Sales, end-to-end client handling, requirement management, client escalations, BRDs, FRDs, user stories, meeting notes, and process flows, Project Coordination, problem-solving abilities
Healthcare IT / Healthcare Software
Key Responsibilities
• Manage client communication, meetings, follow-ups, and relationships.
• Handle client escalations and drive issues through to resolution.
• Conduct requirement-gathering sessions and document business requirements.
• Prepare BRDs, FRDs, user stories, meeting notes, and process flows.
• Own client deliverables, timelines, and commitments.
• Coordinate with Development, QA, UI/UX, Design, and Project Management teams.
• Bridge communication between clients and internal technical teams.
• Proactively identify risks, gaps, dependencies, and potential issues.
• Manage multiple clients, priorities, and deliverables independently.
Requirements• 2+ years of experience in Business Analysis, Client Handling, Post-Sales, Project Coordination, or a similar role.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, coordination, and documentation skills.
• Good understanding of SDLC.
• Strong ownership, accountability, and decision-making abilities.
• Ability to handle challenging client situations professionally and work with minimal supervision.
Preferred• Healthcare IT / Healthcare Software experience.
• Experience with international/US-based clients.
• Knowledge of EMR/EHR, medical billing, telemedicine, or related healthcare technologies.
Skills Required
- 2+ years of experience in business analysis, client handling, post-sales, project coordination, or a similar role
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, coordination, and documentation skills
- Good understanding of SDLC
- Strong ownership, accountability, and decision-making abilities
- Ability to handle challenging client situations professionally and work with minimal supervision
- Healthcare IT or healthcare software experience
- Experience with international or US-based clients
- Knowledge of EMR/EHR, medical billing, telemedicine, or related healthcare technologies
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The Company
What We Do
Arting Digital is an IT services and digital transformation company serving more than 500 clients worldwide. It provides customized technology solutions spanning software and product engineering, web and mobile application development, cloud computing, data and analytics, DevOps, QA testing, robotic process automation, digital marketing, consulting, and related digital services to help organizations improve operations and achieve growth.
