Business Analyst - Operations Support - (Pulte Mortgage)

Business Analyst – Operations Support

Hybrid work arrangement

Job SummaryFunctional Business Analyst to join the Business Support Center – Operations Support Team.  This is an exciting opportunity to apply strong functional skills to solve pressing business needs in a collaborative, dynamic environment. The Functional Business Analyst interacts with management, end users, programmers, and system testers to trouble-shoot issues. ResponsibilitiesUser Acceptance Testing (Quality Assurance Testing):

• Authors test plans and deployment plans for system rollouts
• Supports software system roll outs and performs monthly production shakeouts testing
• Work with project management to create and implement deployment plans
• Review training materials and operating procedures; participate in training sessions when appropriate
• Provide individual user acceptance testing during pre and post deployment
• Participate in resolution of functional production issues
• Provide status reports as requested; assess and communicate progress and issues
• Excellent Microsoft skills, in particular Excel
• Knowledge in Microsoft Teams, Azure Dev Ops (ADO, AzDo, TFS) a plus

Operation Support:

• Skilled in system integration most commonly Empower, Laserfiche Repositories, OneView, iPATH (BPM) and high-level understanding of home-grown application integration a plus
• Must be able to work in a high impact area, maintaining professionalism, organized and able to juggle many office tasks.
• Knowledge in Mortgage Banking: Loan Origination, Loan Processing, Underwriting and Closing a plus
• Ability to train operational users on new system enhancements through written and oral forms
• Excellent Customer Service Experience, along with critical thinking and problem-solving skills

Background and Experience

• Prefer 2+ years of IT experience, with focus on principles and techniques of business analysis, software requirements, and user acceptance testing
• Demonstrated experience with waterfall and agile life cycle methodologies
• 1-2 years of mortgage experience
• Experience with complex integrated environments, such-as service-oriented architectures
• Strong written communication skills: ability to create comprehensive test plans
• Strong oral communication skills: ability to communicate with both end business users and developers. Ability to bridge the gap between the technical and business needs
• Ability to multi-task; high-productivity track record
• Self-starter who also enjoys working in teams
• Technical background, including design, and system integration test a plus
• SQL experience a plus
• Experience with browser-based GUIs a plus

SCOPE (select applicable options)

• Decision Impact: Individual
• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Involves sitting, standing

REQUIRED EDUCATION/EXPERIENCE

• Minimum High School Diploma or equivalent

Position is located in Englewood, CO south of Denver.

Salary Range: $67,500 to $75,500 annually dependent upon experience.

This position is also eligible for annual bonus based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.  Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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