The purpose of the role
Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.
The Work
Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives
Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts
Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams
Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience
Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams
Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials
Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives
Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery
Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs
Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership
Day-to-day Responsibilities
Product & Solution Design
Delivery Support
Your Experience
Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field
Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders
Familiarity with agile delivery practices and tools such as Jira and Confluence
Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset
Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
Interest in digital product delivery, customer experience, and continuous improvement
Self-starter who can take a concept and help drive it from discovery through delivery support
Skills Required
- Currently pursuing a Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field
- Strong analytical, problem-solving, and communication skills
- Familiarity with agile delivery practices and tools such as Jira and Confluence
- Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
- Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
- Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
