Business Analyst III

Summary
The candidate will support GAMA-1's growing Cloud Services practice. The remote Business Analyst III will implement, oversee, and maintain project tasks, resources, and timelines for a large cloud service delivery program. In particular, the successful candidate will help drive GAMA-1's efforts to support our customers.
About the Role
In this role, you will serve as the face and liaison for establishing a robust and accurate project schedule for our enterprise cloud project. Daily, you will work closely with technical team leads, GAMA-1 and customer project managers, and other stakeholders to determine their critical tasks, identify contractual milestones, and associate interdependencies across the program to develop and maintain a detailed, resource-loaded Integrated Master Schedule (IMS) in a remote work environment. 
The successful candidate must be self-driven and possess the analytical skills to resolve challenging issues, often through collaboration with other technical subject matter experts. The candidate must demonstrate the ability to think strategically about the customer’s business needs and requirements, propose and architect appropriate solutions, and solve technical challenges. You are an organized, attentive, and excellent collaborator and communicator who likes to make sure everything is in its proper place. You work well in a fast-paced environment and enjoy facilitating actions and resolving issues. You seek ways to improve processes, resolve conflicts between stakeholders, and improve the overall production of the mission. Lastly, you thrive in an environment where you have creativity to improve the collaboration between teams and add value to the success of the organization.
Essential functions/responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Replace manual reporting processes with automated reporting processes
• Work directly with multiple teams and business units to understand business needs and translate those to business capabilities
• Produces reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties
  Develop, implement, and maintain an effective schedule(s) using MS Project
  Develop and maintain summary level schedule (Gantt) reports, milestone charts, and other program management tools used to support critical path analysis, near term tasks, priority-based resource allocations, performance variances
• Develop and maintain linkages, dependencies, and inter-dependencies with related projects and systems
• Acts as liaison with others to support relevant systems
• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks.
• Work with Agile projects and processes with multiple cross-functional teams
• Perform requirements gathering, create/modify business process workflows, and process improvement processes in place, identifying where functionality can/cannot meet user requests
• Create, maintain, and support dashboards and advanced filters for end users reporting capabilities
• Meet with stakeholders to identify project needs and work with Engineers to implement them as appropriate

Requirements
Must Have

• 8+ years of Business Analyst or equivalent experience
• Excellent management skills with the ability to lead, facilitate, motivate, and organize
• Ability to adapt to change
• Excellent customer service skills
• Ability to learn quickly and to creatively solve new problems
• Experience developing dashboard, reports, and analytics for Business Operations, Product Operations, Program Management, or Scaled Agile (SAFe) processes across large enterprise organizations

• Working knowledge of projects, workflows, issue types, permissions, and notifications
• Must possess experience developing Integrated Master Schedules (IMS) and/or evaluating critical path and/or workflow

• Strong verbal and communication skills, working with senior leadership and across organizational teams
• Ability to always create a positive Customer Experience and high Customer satisfaction rate
• Strong analytical and problem-solving skills (ability to explain technical issues in layman's terms)

Nice to Have

• PMI scheduling professional (PMOI-SP) desired

• Working knowledge of AWS (helpful)
• Some experience with JIRA Query Language (JQL) filters and Confluence content management

Work environment

• Work is normally performed in a telework environment

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a keyboard, laptop and mouse
• Effective written and verbal communication skills for working with customers, collaborating with team members

Travel required: Minimal
Required education and experience

• BS/BA in Computer Science, a Technical Field, or other related disciplines OR 8+ years of related experience
• Experience providing program planning and/or scheduling

Preferred education and experience

• Federal government experience
• Prior work experience with Earned Value Management System (EVMS) or similar business process

Work authorization/security clearance requirements

• Ability to obtain a Security clearance

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The base salary range for this position is: $114,298 - $161,119