Business Analyst II

Summary
 Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal/external reports/data. Provides assistance with testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
Description
 

Logistics:  Palmetto GBA - one of BlueCross BlueShield's South Carolina subsidiary companies.

This position is full-time (40 hours per week), Monday-Friday and will be remote in South Carolina, Alabama, Georgia, North Carolina, Tennessee, West Virginia, Virgina or Maryland.

• Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

• SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You Will Do:

• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification. Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products. Reviews system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitates timely and accurate updates to reference files based on customer requests.

•  Coordinates testing and debugging of new or modified software. Creates test matrices and supporting documentation. Develops and executes formal test plans to ensure delivery of quality software applications. Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. Identifies and documents systems problems and assists in their resolution.

• Researches system problems and identifies potential solutions. Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements and tests corrections. Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.

• Under general direction, defines business requirements, tests, and leads small to moderate projects. Assists management in performing business reviews by analyzing internal/external projects and changes. Ensures changes do not have a negative impact on productivity and procedures. Makes recommendations to improve productivity, cost effectiveness and timeliness.

• Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication about business changes with management or other staff members.

• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

To Qualify for This Position, You Will Need:

• Required Education: Bachelor’s degree OR four (4) years of job-related business experience OR Associate’s degree AND two (2) years of job-related work experience.

• Required Work Experience: Two (2) years of job-related business systems analysis, research and/or customer support experience

• Required Skills and Abilities: Working knowledge of business support and systems concepts. Ability to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers and the business units.  Good teamwork and interpersonal skills.  Good analytical and conceptual skills.  Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.  Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes. Working knowledge of mainframe electronic data processing system change methodology. Knowledge of Microsoft Office applications.

We Prefer That You Have:

• Preferred Education: Bachelor’s degree in computer science, Business Administration or other job-related field

• Preferred Work Experience: Three (3) years of job-related business systems analysis, research and/or customer support experience.

• Advanced proficiency in Microsoft Excel; expert knowledge of advanced formulas (e.g., VLOOKUP, INDEX/MATCH, array formulas), functions, pivot tables, and data visualization tools.

• Proven experience in VBA scripting and Excel macro development; ability to write clean, efficient, and well-documented VBA code for automation and custom solutions.

• Preferred Skills and Abilities: Computer programming skills. Proficiency with BCBSSC/subsidiary systems. Knowledge of programming languages and/or concepts, DB2 or related. Proficient in Excel. VBA Programming skills.

• Analytical Skills: Strong analytical and problem-solving skills to identify areas for process enhancement and translate business needs into effective Excel and VBA solutions.

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave – the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.