About The Role:
The Business Analyst will partner with Business Units to support technology projects that deliver business value and align with organizational objectives. The role is responsible for gathering and analyzing requirements, documenting current and future state processes, identifying improvement opportunities, and supporting solution delivery.
Experience working with Salesforce CRM is required, including requirements gathering, process analysis, testing, and supporting system enhancements.
Requirements:
- 1+ years of Business Analyst experience within an IT environment.
- Bachelor's degree in a relevant discipline or equivalent experience.
- Experience working with Salesforce CRM.
- Experience working in Agile environments using Scrum, Kanban, or similar methodologies.
- Strong stakeholder management, communication, and facilitation skills.
- Experience documenting business and functional requirements.
- Preferred Qualifications
- ISEB Business Analyst certification (or equivalent).
- Experience supporting Salesforce implementations or enhancement projects.
- must demonstrate hands-on experience working with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.
Responsibilities:
- Gather, analyze, and document business and functional requirements.
- Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
- Create user stories, acceptance criteria, process maps, and business documentation.
- Document and analyze current ("as-is") and future ("to-be") business processes.
- Identify process improvements, business gaps, and solution opportunities.
- Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
- Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
- Support solution evaluation, testing, and implementation activities.
Key Skills & Competencies:
- Requirements Gathering & Analysis
- Salesforce CRM
- Agile Delivery (Scrum/Kanban)
- Business Process Mapping
- User Stories & Acceptance Criteria
- Stakeholder Management
- Workshop Facilitation
- Data Analysis & Data Flow Mapping
- UAT & Test Support
- Process Improvement
- SDLC Knowledge
- Strong Communication & Documentation Skills
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- At least 1 year of Business Analyst experience in an IT environment
- Bachelor's degree in a relevant discipline or equivalent experience
- Hands-on experience with Salesforce CRM, including requirements gathering, process analysis, testing, and system enhancements
- Experience working in Agile environments using Scrum, Kanban, or similar methodologies
- Strong stakeholder management, communication, and facilitation skills
- Experience documenting business and functional requirements
- ISEB Business Analyst certification or equivalent
- Experience supporting Salesforce implementations or enhancement projects
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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