Business Analyst II - Hybrid

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:The Business Analyst II plays a key role in supporting the agile team by collaborating with the Product Owner to define and document acceptance criteria.
This role requires deep functional knowledge, analytical skills, and a focus on delivering high-quality digital solutions. Business Analyst II is responsible for ensuring solutions meet business needs, maintaining product backlogs, and helping the team achieve its goals efficiently.
Experience in Leave Management and Fineos is a plus!
Hybrid: 2 days onsite in Portland, ME, Chattanooga, TN or Columbia, SC.Job Requirements

• Bachelor's Degree preferred or equivalent experience.
• 4+ years of experience working in an agile environment.
• Expertise in business process analysis, with a strong focus on customer experience and operational efficiency.
• Strong critical thinking and problem-solving skills.
• Proficient in Agile Development Methodologies.
• Self-motivated and results-oriented with excellent written and verbal communication skills.
• Demonstrated ability to collaborate effectively within teams and across various organizational areas.
• Experience in Fineos and leave management systems.
• Familiarity with UX processes and tools for integrating user needs into development.
• IIBA certification is a plus.
   

Key Responsibilities

• Collaborate with the agile team to ensure work items are aligned with the IT Delivery roadmap and updated in backlog tools for automated reporting and metrics tracking.
• Identify and ensure key data points for product KPIs are measurable, trackable, and integrated into development processes.
• Maintain a comprehensive understanding of client personas to refine work items and ensure the agile team meets customer needs.
• Ensure work items are well-defined and maintain their integrity as they are refined and decomposed throughout the product backlog.
• Support Product Owner in prioritizing backlog items by ensuring accurate, up-to-date information is available.
• Ensure functional and non-functional requirements are documented and represented effectively within the product backlog.
• Verify that user stories meet the definition of ready/done, with accurate data and content for transparency and reporting.
• Collaborate with Product Owners and subject matter experts to create clear, concise user stories with precise acceptance criteria.
• Lead the decomposition of stories to support just-in-time planning and agile execution.
• Work with UX teams to ensure excellent user experience by incorporating personas and user needs into product backlog requirements.
• Configure third-party/cloud solutions, including layouts, workflows, and reporting, to meet business needs.
• Participate in acceptance testing and ensure proper documentation of test results, defect management, and troubleshooting.
• Ensure project progress is tracked, documented, and shared with the agile team through daily stand-ups and ALM tools.

#LI-TS1

#LI-MULTI

#LI-HYBRID

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$73,300.00-$150,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum