Are you a great communicator, listener, and critical thinker? Do you excel at developing and recommending creative solutions that will help shape strategy? Are you skilled in eliciting clear and actionable requirements? Are you experienced in reviewing complex business processes to ensure systems modifications will meet business needs? If this description fits you, then you may be the person we’re seeking to join our Quality Control Group!
What you'll be doing...
The Business Analyst is a solution-oriented professional who acts as a critical liaison between software development teams and business operations. This role is responsible for supporting the overall systems development lifecycle, specifically gathering and formalizing business requirements and driving user acceptance testing framework. The analyst ensures that business requirements are fully understood, translated and documented, so that development aligns with operational needs. Deep domain-specific knowledge of defined benefit pension plans is a key advantage for success in this role.
As a Business Analyst you will:
- Partner with business stakeholders to elicit clear business requirements through requirements gathering/JAD sessions.
- Research, analyze and evaluate user requirements to translate and write detailed functional specifications, system change documentation and process workflows.
- Review complex business processes to determine if new systems enhancements, modifications or other changes will meet business needs.
- Serve as a liaison between business users and development teams to ensure shared understanding and alignment.
- Craft wireframes and interactive prototypes of screens, dashboards and reporting interfaces
- Produce and maintain high-quality documentation, including business requirements, functional specifications, process flows and user documentation.
- Provide ongoing functional and technical support to the business
This position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in the Seattle office.
Who you are...
- Educated: Bachelor’s degree in business, Information Systems or a related field preferred.
- Experienced: 5 years’ experience in business analysis or technical systems support, with additional experience in software testing/QA.
- Subject Expertise: Knowledge of pension plan administration preferred. Ability to master complex pension system configurations and compliance frameworks is required.
- Emotional Intelligence: Exceptional interpersonal and communication skills
- Analytical: Proven analytical, quantitative and troubleshooting skills. Ability to complete root cause analysis.
- Self-Starter: Self-motivated with ability to work independently. Strong organizational and time management skills to coordinate projects with tight timelines.
- Technically Savvy: Comfortable working with technology and database concepts. Proficient in MS Office tools with advanced skills in Visio, Project, SharePoint and Access.
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired, you can expect...
- Salary range of $6,685 - $9,045 per month (dependent on experience & qualifications)
- Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
- Optional benefits: health flex spending, dependent care assistance & pet insurance
- Generous 401(k) plan with company base contribution and matching feature
- Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
- Collaborative team environment
- Work-life balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation.
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Skills Required
- Bachelor's degree in business, Information Systems, or a related field
- Five years of experience in business analysis or technical systems support
- Experience in software testing or quality assurance
- Ability to master complex pension system configurations and compliance frameworks
- Knowledge of pension plan administration
- Exceptional interpersonal and communication skills
- Strong analytical, quantitative, troubleshooting, and root cause analysis skills
- Ability to work independently with strong organizational and time management skills
- Proficiency with Microsoft Office and advanced skills in Visio, Project, SharePoint, and Access
What We Do
NWA's mission is to provide outstanding service and solutions through knowledge, innovation, dedication & excellence. Having been in business for over 50 years as a third party administrator (TPA) of employee benefit programs, we can proudly say we have never lost a client due to service related issues. Our skilled employees are essential in maintaining our position as an industry leader. We strive to create a positive working environment that values: •Diversity: Our differences, unique talents and varied backgrounds come together to create a stronger whole. •Working Smart: We encourage innovation and continuous improvement to promote efficiency and accuracy. •Positive Attitudes: Our professional behavior creates a positive first impression that is lasting for both employees and clients. •Teamwork: We build each other up; and share our successes, failures, information and ideas. We have 6 office locations strategically located in large metropolitan areas (Seattle, Portland, Las Vegas, Brisbane, San Francisco & Pasadena). This allows our employees to take advantage of the innovation and diversity that surrounds them and also enables us to hire the best talent in the industry. Our success and longevity comes from our strength and knowledge in administering Taft Hartley Funds, (including one of the nation’s largest multi-employer defined pension funds) and other multi-employer/association programs, including: Pension plans, Medical, Dental, Vision, Prescription drug, Life, AD&D & Short term disability benefits. Our high ethical standards and strong focus on customer service cause many to make NWA their career choice-- working here 10, 15, and 20 years or more!
