The Business Analyst serves as the primary liaison between institutional stakeholders, CampusWorks, and technology partners to ensure the effective utilization, optimization, and continuous improvement of the institution’s Ellucian Colleague ERP™ and Ellucian CRM platform.
This role is dedicated to a single higher education client and works closely with business units across Enrollment Management, Student Services, Finance, Human Resources, Advancement, and Academic Affairs. The Business Analyst will gather requirements, analyze business processes, document solutions, support system enhancements, and coordinate with multiple CampusWorks Centers of Excellence (CoEs) including Application Services, Reporting & Analytics, Infrastructure, Information Security, Project Management, and Help Desk teams.
This position is primarily on-site at the client location and serves as a trusted advisor to campus stakeholders while leveraging the expertise of centralized service teams.
Responsibilities:
- Serve as the primary business analyst supporting the institution’s Colleague ERP™ and Ellucian CRM environment.
- Build strong relationships with campus stakeholders to understand operational challenges and strategic objectives.
- Facilitate requirements gathering sessions, workshops, interviews, and process reviews.
- Translate business requirements into functional specifications and actionable work items.
- Document current-state and future-state business processes.
- Identify opportunities for process automation, efficiency improvements, and enhanced user experiences.
- Act as a liaison between campus departments and technical delivery teams.
- Support business processes across key Colleague ERP™ modules including:
- Student
- Financial Aid
- Finance
- Human Resources
- Advancement
- Analyze system configuration and recommend improvements aligned with institutional goals.
- Assist departments with testing, validation, and deployment of ERP enhancements.
- Support data integrity initiatives and business process standardization efforts.
- Participate in ERP upgrade planning and implementation activities.
- Support CRM workflows related to recruitment, admissions, communication, and student engagement.
- Partner with Enrollment and Admissions teams to optimize CRM processes and campaigns.
- Analyze user requirements and recommend CRM enhancements.
- Support testing and deployment of new CRM functionality.
- Assist with integration requirements between CRM and Colleague ERP™ environments.
- Participate in application enhancement projects and strategic initiatives.
- Support project planning, scope definition, testing, deployment, and user adoption activities.
- Assist with change management and communication efforts related to system enhancements.
- Maintain project documentation and business process artifacts.
- Coordinate with CampusWorks Centers of Excellence to resolve issues and implement solutions.
- Work closely with:
- Application Services CoE
- Business Intelligence & Reporting CoE
- Infrastructure CoE
- Information Security CoE
- PMO/Project Services
- Help Desk CoE
- Facilitate communication between client stakeholders and technical teams.
- Escalate issues and risks appropriately while ensuring timely resolution.
Ellucian CRM Support
Project & Change Management
Cross-Functional Collaboration
Business Analysis & Stakeholder Engagement
Colleague ERP™ Functional Support
Qualifications & Requirements:
- Bachelor’s degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Higher Education Administration, or related field. Equivalent combination of education and experience may be considered.
- 3+ years of experience in business intelligence, reporting, analytics, or ERP support.
- Experience with Ellucian Colleague ERP™.
- Experience with Ellucian CRM Recruit or other higher education CRM platforms.
- Experience gathering and documenting business requirements.
- Experience facilitating meetings and stakeholder discussions.
- Experience supporting ERP or CRM platforms.
- Strong business process analysis and documentation skills.
- Excellent written and verbal communication skills.
- Ability to translate technical concepts into business language.
- Strong analytical and problem-solving abilities.
- Experience creating:
- Business requirements documents
- Process maps
- Functional specifications
- Test plans and test scripts
- Ability to manage multiple priorities and stakeholders.
Preferred Qualifications:
- Experience with higher education enrollment, student, finance, or HR business processes.
- Experience with reporting tools such as Informer, Power BI, or similar analytics platforms.
- Knowledge of system integrations, APIs, and data workflows.
- Experience working within a managed services or consulting environment.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Higher Education Administration, or related field (or equivalent experience)
- 3+ years experience in business intelligence, reporting, analytics, or ERP support
- Experience with Ellucian Colleague ERP
- Experience with Ellucian CRM Recruit or other higher education CRM platforms
- Experience gathering and documenting business requirements
- Experience facilitating meetings and stakeholder discussions
- Experience supporting ERP or CRM platforms
- Strong business process analysis and documentation skills
- Excellent written and verbal communication skills
- Ability to translate technical concepts into business language
- Strong analytical and problem-solving abilities
- Experience creating business requirements documents, process maps, functional specifications, test plans and test scripts
- Ability to manage multiple priorities and stakeholders
- Experience with higher education enrollment, student, finance, or HR business processes
- Experience with reporting tools such as Informer, Power BI, or similar analytics platforms
- Knowledge of system integrations, APIs, and data workflows
- Experience working within a managed services or consulting environment
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind. Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success. Dedicated exclusively to higher education, CampusWorks’ capabilities include: - Academic services - Accreditation and compliance - Assessments - Business process optimization - Cybersecurity - Enterprise resource planning (ERP) support - IT leadership - Network and infrastructure services - Project management - Shared services and collaborative services - Staff augmentation - Strategic planning Learn more at campusworksinc.com
