About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
The purpose of this role is to ensure the successful operation of the organization’s Payments solutions and supporting products. The organization’s Payments solutions is driven by a combination of physical payment devices in store, E-Commerce integrations, and our processing platform. The Business Analyst – E-Comm & POS is primarily responsible for bridging the gap between Technology and business through collaboration with different stakeholders. They are responsible for the successful introduction of new features and enhancements to the System, efficient operation of the System and providing support to merchants (E-commerce & POS). They must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes within the Organization.
Responsibilities:
System & Configuration Management:
- Lead in Identification of system errors & bugs and co-ordinate resolutions with the technical team.
- Ensure review of the system settings and permissions.
- Monitor DPO Pay System functionality and performance.
- Ensure proper configuration of the DPO Pay system.
- Support and ensure adherence to PCI DSS Procedures and guidelines.
- Ensure maintaining day-to-day inventory records and keeping up to date and in line with other production applications, also ensure all scheduled daily assignments/ activities have been properly recorded and added to the inventory module.
Merchant Support:
- Provide level 3 Support by handling escalated issues by the Systems Service desk.
- Single point of contact for Merchant integration queries.
- Ensure responsiveness in Merchant support as per SLA Lead technical investigations in collaboration with TechOps and other stakeholders.
- Supporting POS & E-Comm merchant integrations.
- Ensuring merchant staff have been given operational as well as fraud-relevant best practice guidelines.
- Ensure time to time merchant visits have been initiated, support with all operational and technical issues and resolve merchants’ concerns.
Reporting:
- Periodic reporting on DPO Pay projects.
- Periodic reporting on Integration Support.
- Periodic reporting on System functionality and performance.
- Performs other duties as assigned.
Key Requirements:
- Bachelor’s degree in a business or technology discipline or related field.
- Relevant technology & projects Certifications.
- 5+ years of experience in technology solutioning and supporting Financial digital products in a diverse environment across multiple countries and cultures.
- 2+ years' experience in Customer Support/Operations in E-Commerce & POS required, preferably in a global organization.
- 1+ years’ experience in process mapping and process documentation.
- Excellent technical, problem-solving, and communication skills.
- Ability to work in a dynamic environment with changing priorities, demonstrated ability to anticipate next steps, take initiative, exercise discretion, and apply sound judgment.
- Knowledge of Acquiring Business products, know-how of settlement processes.
- Analytical skills / technical knowledge of POS & E-Comm products.
- A team player/ ability to think out of box and demonstrate multi-tasking capabilities.
- Positive thinking and confidence in achieving targets.
- Ability to work under pressure and meet deadlines.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor's degree in a business or technology discipline or related field.
- Relevant technology and project certifications.
- 5+ years experience in technology solutioning and supporting financial digital products across multiple countries.
- 2+ years experience in Customer Support/Operations in E-Commerce and POS.
- 1+ years experience in process mapping and process documentation.
- Excellent technical, problem-solving, and communication skills.
- Ability to work in a dynamic environment, take initiative, and apply sound judgment.
- Knowledge of acquiring business products and settlement processes.
- Analytical skills and technical knowledge of POS and E‑Commerce products.
- Ability to multitask, work under pressure, and meet deadlines.
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
-
Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
-
Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
-
Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
%20.jpeg)
