Business Analyst - Commercial (Nhà Tốt)

• Chợ Tốt is part of Carousell Group, the fastest-growing classifieds technology group in Southeast Asia. Since launching in the Vietnamese market in 2013, Chợ Tốt has become a recommerce platform for buying and selling second-hand goods, with more than 10 million users and over 1 million items listed for resale every month. As Vietnam’s leading online classifieds site, we are passionate about making life more convenient for everyone.

• Our mission is to help everyone find a way to any of their wants (“Muốn là có”). We are a dynamic family with young and energetic members seeking motivated talents to join our fast-moving and fun-loving crew..

• For more information please visit https://careers.chotot.com/about-us/

Nhà Tốt aspires to be Vietnam’s leading digital property marketplace, empowering millions of people to buy, sell, and rent homes with confidence and efficiency. We are looking for a data-driven and user-focused Business Analyst - Commercial to enhance sales efficiency, commercial customer performance, and monetization effectiveness across our ecosystem.

What you will do

• Monitor and improve sales operations systems, including dashboards, CRM, call center, and workflow protocols.

• Track sales team performance and prepare regular reports with key insights, risks, and recommendations.

• Monitor commercial customer performance and proactively flag issues that may affect service quality or revenue.

• Collect feedback from the sales team and track competitor activities to support product and business improvements.

• Manage setup and delivery of add-on services such as logos, banners, and promotions, ensuring accuracy and timeliness.

• Handle sales documentation and coordinate customer payment tracking with Legal and Finance teams.

• Support ad hoc analyses and projects assigned by supervisors.

• University graduate with a minimum of 2 years of experience 

• Strong analytical and problem-solving skills with high attention to detail; you are comfortable working with large datasets and complex business logic.

• Solid business understanding of digital products and commercial models, especially in marketplaces or subscription/advertising-based businesses.

• User-focused mindset and a strong “can do” attitude, willing to dive into both data and operations to solve problems end to end.

• Good data processing skills and familiarity with tools such as SQL, BigQuery, and data visualization platforms (Looker Studio, Data Studio, Tableau, or PowerBI); ability to translate data into clear business insights and actions.

• Ability to work in a fast-paced team structure under time pressure, managing multiple stakeholders and priorities.

• Strong teamwork and collaboration skills to work effectively with Sales, Commercial, Product, Marketing, Operations, and Finance teams.

Benefits:

• Working in a young, dynamic, and supportive environment
• Receive 100% salary during the probation.
• Social insurance full-salary for employee in the probation
• Premium healthcare for employees.
• Get 15 days of annual leave + 5 days of sick leave + 1 birthday leave + 1 Christmas day leave per year
• Get a 13th-month salary and annual performance bonus.
• Laptop device will be provided
• Learning and career development opportunities with access to Coursera, Udemy, and O’Reilly.
• Complimentary fruits, coffee, and tea are provided at the office.
• Our modern offices serve perfectly for a relaxed, yet productive work environment.
• You will grow with the FRUIT values of Fast Growth, Responsibility, User-first, Integrity, and Team.

Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks since application, otherwise we might meet when another chance arises.

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