Leidos is seeking a multi-facet Business Analyst supporting IT Change Management, Training & Documentation for HHS ASPR's Strategic National Stockpile (SNS).
Contingent upon contract award
Candidate MUST:
Be a US Citizen or Green Card holder with the ability to obtain a Public Trust Clearance.
Role is remote but MUST be located in the UNITED STATES
preference for candidates who are local to the Atlanta, GA area
Position Summary
The successful candidate will support IT change management, training and technical documentation, helping SNS users understand and adopt system changes while maintaining clear, accurate, and current operational and user documentation.
The analyst will work with SNS business users, functional and technical teams, and project leadership to assess impacts of IT system changes, support change-control and release activities, develop training, and maintain SOPs and user documentation for SRP/SAMS operations and modernization.
The SNS mission depends on 24x7 availability of systems that support the nation’s emergency medical supply readiness and public health response. This position will participate in on-call services and must be able to acknowledge critical incidents within 15 minutes while on call.
Primary Responsibilities
- Assess operational and user impacts resulting from IT system, application, configuration, release, and process changes.
- Support IT change-management and release activities, including change requests, impact assessments, implementation coordination, communications, and change records.
- Develop training plans, presentations, job aids, quick-reference materials, and other user-support resources for system changes and releases.
- Conduct virtual and in-person training, demonstrations, and knowledge-transfer sessions.
- Assess training effectiveness and incorporate user feedback into future materials and activities.
- Develop, edit, organize, and maintain SOPs, technical and operational documentation, user guides, system manuals, process documentation, runbooks, and knowledge articles.
- Translate technical information into clear documentation appropriate for business users and other stakeholders.
- Work with SMEs to validate documentation for technical accuracy and completeness.
- Maintain documentation under applicable version, configuration, and change controls.
- Update documentation and training materials as systems, configurations, releases, and requirements change.
- Support Agile teams by documenting system changes, release information, training needs, and implementation activities.
- Support transition, modernization, system releases, and implementation activities.
- Follow applicable HHS documentation, plain-language, accessibility, records-management, and Section 508 requirements.
- Support critical system changes and emergency-response communications as required by the SNS mission.
Basic Qualifications
- 5+ years of experience in business analysis, IT change management, training, technical writing/documentation, or related functions.
- Demonstrated experience supporting IT change management and developing and delivering user training for enterprise information systems.
- Demonstrated experience developing and maintaining technical, operational, and user documentation.
- Experience developing SOPs, user guides, job aids, process documentation, training materials, and knowledge articles.
- Ability to translate complex technical and business-process information into clear, audience-appropriate content.
- Experience working with business users, SMEs, developers, technical teams, and project leadership.
- Strong written and verbal communication, facilitation, presentation, and organizational skills.
- Experience supporting system implementations, enhancements, releases, or business-process changes.
- Ability to manage multiple documentation, training, and IT change-management activities concurrently.
- Ability to obtain and maintain the required Tier 2 background investigation/security eligibility and comply with HHS/ASPR/SNS security and training requirements.
Preferred Qualifications
- Experience supporting Oracle EBS/ERP implementations, modernization, or production environments.
- Experience supporting supply-chain, inventory, warehouse, logistics, or asset-management business processes.
- Experience in federal government, HHS, public health, emergency preparedness, pharmaceutical, medical-supply, or regulated environments.
- Experience working in Agile or SAFe delivery environments.
- Familiarity with cGMP, 21 CFR Part 11, or regulated-system documentation.
- Experience with SharePoint, Microsoft 365, Teams, PowerPoint, and related collaboration/training tools.
- Familiarity with HHS EPLC and federal documentation requirements.
- Experience developing Section 508-compliant and plain-language documentation.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:September 29, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Be a US Citizen or Green Card holder located in the United States
- Ability to obtain and maintain a Public Trust clearance and Tier 2 background investigation/security eligibility
- 5+ years of experience in business analysis, IT change management, training, technical writing/documentation, or related functions
- Experience supporting IT change management and developing and delivering user training for enterprise information systems
- Experience developing and maintaining technical, operational, and user documentation
- Experience developing SOPs, user guides, job aids, process documentation, training materials, and knowledge articles
- Ability to translate complex technical and business-process information into clear, audience-appropriate content
- Experience working with business users, subject matter experts, developers, technical teams, and project leadership
- Strong written and verbal communication, facilitation, presentation, and organizational skills
- Experience supporting system implementations, enhancements, releases, or business-process changes
- Ability to manage multiple documentation, training, and IT change-management activities concurrently
- Ability to acknowledge critical incidents within 15 minutes while on call
- Experience supporting Oracle EBS/ERP implementations, modernization, or production environments
- Experience supporting supply-chain, inventory, warehouse, logistics, or asset-management business processes
- Experience in federal government, HHS, public health, emergency preparedness, pharmaceutical, medical-supply, or regulated environments
- Experience working in Agile or SAFe delivery environments
- Familiarity with cGMP, 21 CFR Part 11, or regulated-system documentation
- Experience with SharePoint, Microsoft 365, Teams, PowerPoint, and related collaboration or training tools
- Familiarity with HHS EPLC and federal documentation requirements
- Experience developing Section 508-compliant and plain-language documentation
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
