You will help translate our needs into clear, applicable requirements, supporting the payments roadmap, and assisting with analysis of production issues that impact customer and financial operations.
You will report to the Senior Manager of Digital and Technology Product.
Position Compensation Range:
Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Job Description
Main Responsibilities
1. Payment Solutions Support & Delivery
- Support analysis and delivery of the enterprise payments roadmap, including digital, lockbox, AutoPay, and real-time payment programs
- Partner with Product Owners and Lead Business Analysts to define features and document payment capabilities in consideration of value
- Help with implementation and optimization of main platforms, such as payment gateways, billing systems, and treasury integrations
- Help ensure solutions align with enterprise architecture, regulatory requirements, and financial controls
2. Requirements and Business Analysis
- Elicit, document, and validate our requirements across the payment lifecycle, including initiation, processing, reconciliation, and reporting
- Translate needs into user stories, acceptance criteria, process flows, and functional documentation
- Perform gap analysis, process mapping, and impact assessments with guidance from senior team members
- Develop artifacts such as process flows, data mappings, business rules, and functional specifications
3. Cross-Functional Collaboration
- Be a liaison across Finance, Treasury, Billing, Product, UX, and Engineering teams
- Participate in working sessions and requirements workshops with partners
- Document solution options, trade-offs, decisions, and follow-up actions
- Coordinate with external partners and vendors where applicable, such as payment processors and banks
4. Data, Reporting & Financial Controls
- Document requirements for payment reporting, reconciliation, and financial controls
- Partner with Finance and Treasury to support accurate cash application, settlement tracking, and audit readiness
- Support data analysis to inform decision-making, issue resolution, and compliance needs
5. Governance, Risk & Compliance
- Help ensure payment solutions follow regulatory, audit, and security requirements, including PCI, fraud controls, and segregation of responsibilities
- Support enterprise governance practices, such as payment standards, onboarding strategies, and control frameworks
- Identify and document risks across payment processes and system integrations, escalating concerns
6. Team Contribution & Continuous Improvement
- Contribute to team best practices in business analysis, documentation, and partner engagement
- Maintain clear, organized, and traceable requirements documentation
- Support complex programs by partnering with senior analysts, product owners, and technical teams
Specialized Knowledge & Skills Requirements
•Demonstrated experience providing customer-oriented solutions or service
•Demonstrated experience defining technical SDLC requirements for moderately complex IT projects using a variety of graphical and textual techniques.
•Demonstrated experience consulting on the development of test strategies and plans for medium to large IT projects.
•Demonstrated experience using multiple facilitation techniques and other methods to elicit and document requirements and resolve conflicts among project partners.
•Demonstrated experience with multiple modeling techniques/tools used to convey and gain agreement regarding requirements. •Extensive knowledge of system development life cycle (SDLC) methodologies. (e.g. Waterfall, Iterative, Agile).
•Solid knowledge of system architecture and system engineering processes.
•Solid understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
•Solid knowledge of general business operations and strategies.
Preferred Qualifcations
- 3+ years of experience in Business Analysis, Product Delivery, Financial Systems, or related roles
- Experience supporting payment systems, billing platforms, financial operations, or enterprise technology solutions
- Support programs and collaborate with business and technology partners
- Familiarity with Agile delivery methodologies
- Experience in insurance or financial services
- Familiarity with:
- Payment gateways, ACH, card processing, lockbox, AutoPay
- Treasury operations and cash management
- Payment reconciliation and financial reporting
- Understanding of enterprise integration concepts, such as APIs and event-driven systems
- Experience with Jira and Confluence for requirements management, backlog tracking, and documentation
- Experience with data analysis tools, such as SQL, Excel, Snowflake, Tableau, Power BI, or similar technologies, to support payment analysis, reconciliation, and reporting
Success Measures
- Clear, complete, and traceable requirements documentation in consideration of roadmap priorities
- Support for delivery of reliable payment capabilities
- Improved understanding of reconciliation, reporting, and operational impacts
- Analysis and documentation to support issue resolution
Why You will Matter
You will help deliver a modern, unified payments ecosystem by helping translate our needs into clear requirements, improving customer experience, and strengthening financial accuracy and control across the enterprise.
We will expect you to work 10. days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations. The locations are: Madison, WI 53783. Boston, MA 02110 is another location. Additionally, Denver, CO 80112 is a location. We include Eden Prairie, MN 55343. Keene, NH 03431 is also a location. St. Joseph, MO 64507 is another one. Lastly, Phoenix, AZ 85034 is a location.
#LI-Hybrid
Additional Information- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
Skills Required
- Experience providing customer-oriented solutions or service
- Ability to define technical SDLC requirements for moderately complex IT projects using graphical and textual techniques
- Experience consulting on development of test strategies and plans for medium to large IT projects
- Experience using multiple facilitation techniques to elicit and document requirements and resolve conflicts
- Experience with modeling techniques/tools to convey and gain agreement on requirements
- Extensive knowledge of SDLC methodologies (Waterfall, Iterative, Agile)
- Solid knowledge of system architecture and system engineering processes
- Solid understanding of infrastructure technologies, operating systems, and platform interconnectivity
- Solid knowledge of general business operations and strategies
- Work in-office approximately 10 days per month and reside within ~35-50 miles of specified office locations
- 3+ years of experience in Business Analysis, Product Delivery, Financial Systems, or related roles
- Experience supporting payment systems, billing platforms, financial operations, or enterprise technology solutions
- Familiarity with Agile delivery methodologies
- Experience in insurance or financial services
- Familiarity with payment gateways, ACH, card processing, lockbox, AutoPay, and real-time payments
- Familiarity with treasury operations, cash management, payment reconciliation, and financial reporting
- Understanding of enterprise integration concepts such as APIs and event-driven systems
- Experience with Jira and Confluence for requirements management and documentation
- Experience with data analysis tools such as SQL, Excel, Snowflake, Tableau, Power BI
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
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