Job Description
Title Business Analyst - Analytics
Department Enterprise Data & Analytics
Location Gurgaon
Reports To Senior Manager - Analytics
Level Grade 3
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
The Enterprise Data & Analytics function supports Fidelity Internationals Sales, Marketing, Propositions, Risk, Finance, Customer Service, HR and Corporate Property Services teams across the globe. The key objectives of the function are:
To develop deep customer insights for our businesses helping them segment and target customers more effectively
To develop a fact based understanding of sales trends and identify actionable sales growth opportunities for each of our sales channels
To understand customer preferences in terms of products, service attributes and marketing activity to help refine each of these
To help develop new services lines e.g. develop customer analytics for key IFAs, DC Clients, Individual clients etc.
To develop market and competitive intelligence in our key markets to help shape our business planning in those markets
The function works directly with business heads and other senior stakeholder’s to identify areas of analytics, define problem statements and develop key insights.
About your role
The Business analyst will play a critical role in bridging business need with data and analytical solutions. It is a key role within the team and the successful candidate will facilitate requirement elicitation, understanding and structuring datasets, data querying and analysis activities. The Analyst will also contribute to insights generation, storytelling, and deliver analytical solutions that inform business decision-making across functions.
Key Responsibilities
· Business Requirement gathering & stakeholder management
· Capture & clarify business requirements through a range of analysis techniques (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
· Function as a techno-functional expert and assist in designing solutions for business
· Understand business data in depth, analyse key performance indicators and use the same to analyse the requirements further
· For the data warehouse, understand the data from the source systems, identify relevant datasets and identify if there are any gaps in the data or the process being followed
· Obtain agreement on business analysis deliverables ensuring that they meet all the requirements of the business
· Create and maintain data dictionaries and documentation
· Proactively work with business users to identify, define, and clarify scope / issues in terms of complex business/systems requirements.
· Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
· Delivery and solution support:
· Support business & technology teams in data analysis and during UAT phase.
· Act as a proxy customer with the development teams, facilitating open communication between the customer & development team
· Co-ordinate and work with onshore-offshore UK/India Technology and Business teams
· Help in creating prototypes for ultimate deliverables using data blending and reporting tools like Alteryx, PowerBI
· Stay abreast of key emerging products / industry standards in the Business Analysis arena
· Insights & Storytelling
o Analyse data to identify patterns, opportunities, and risks, going beyond “what happened” to “why it happened” and “what should be done.”
o Create clear, compelling data stories and visualisations tailored to business audiences.
o Contribute to presentations for senior stakeholders, ensuring insights are actionable and relevant.
· Strategic Analysis & Business Impact
o Support pods in designing and running small-scale analytics projects that demonstrate business impact (e.g., product growth, sales drivers, client behaviour, client experience, retention analysis).
o Assist in evaluating KPIs and performance metrics, linking insights to business outcomes.
o Participate in hypothesis testing, segmentation analysis, and other techniques under guidance from senior colleagues.
About you
Experience & Qualifications required:
Bachelor’s/Master’s in Analytics, Statistics, Economics, Business, Computer Science, Engineering or a related discipline
Experience
o Overall 4 to 7 years of experience in Analytics, insights or consulting
o Knowledge of Database & Reporting technologies/systems like Snowflake, Oracle, Hyperion etc.
o Good knowledge and hands-on experience in Reporting and BI tools like Power BI, Python, SQL
o Demonstrated ability to analyse datasets, draw insights, and communicate results in an accessible way.
o Experience of working with JIRA AGILE framework
o Knowledge of Data Science concepts will be an additional benefit
o Experience in working with data volumes and data reconciliation activities
o Good knowledge of PL/SQL or SnowSQL for data querying & analysis will be an added advantage
o Exposure to structured software development life-cycle methodology (preferably Agile or Iterative development)
Good to Have
o Prior experience of working with Corporate property services/ Real estate planning/ facilities/ HR & administrative functions
Personal Characteristics
o Experience of working with multi-cultural teams in a geographically diverse environment
o Excellent communication, presentation and negotiation skills
o Strong problem solving skills with the ability to think laterally to arrive at a solution
o Must have an eye for detail and analyse/relate to the business problem in hand
o Ability to develop & maintain good relationships with all business and systems stakeholders
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- Bachelor's/Master's in Analytics, Statistics, Economics, Business, Computer Science, Engineering or related discipline
- Overall 4 to 7 years of experience in Analytics, insights or consulting
- Knowledge of database and reporting technologies/systems like Snowflake, Oracle, Hyperion
- Hands-on experience with reporting and BI tools such as Power BI, Python, SQL
- Experience working with JIRA and Agile framework
- Experience working with large data volumes and data reconciliation activities
- Ability to analyse datasets, draw insights, and communicate results to business audiences
- Experience supporting UAT and working with onshore-offshore development teams
- Knowledge of Data Science concepts
- Good knowledge of PL/SQL or SnowSQL for data querying and analysis
- Exposure to structured software development life-cycle methodology (preferably Agile or Iterative)
- Experience with Alteryx or other data blending/reporting prototyping tools
- Prior experience in corporate property services/real estate planning/facilities/HR (good to have)
- Excellent communication, presentation and stakeholder management skills
- Experience working with multi-cultural, geographically diverse teams
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
