We are looking for Business Analyst to enhance operational efficiency and customer satisfaction by identifying and implementing automation opportunities within the Digital Frictionless Customer Journeys and Portals workstream.
Process Mapping: Analyze and document current processes to identify bottlenecks and areas for improvement
Automation Opportunities: Propose and validate automation solutions to enhance efficiency in business processing like claims processing, etc.
Project Design: Plan and design AI automation projects in alignment with the product roadmap.
Collaboration: Work closely with the AI squad, product manager, and product owners to ensure agile project delivery
KPI Tracking: Monitor and report on key performance indicators such as savings from automation, customer effort score, and STP%.
Stakeholder Engagement: Communicate with business units globally to understand their needs and ensure tailored solutions
Continuous Improvement: Recommend enhancements to existing automation based on performance data and feedback
Market Research: Stay informed about the latest trends in AI and automation to inform strategic decisions.
What skills and knowledge should you posses
Analytical Skills: Strong ability to analyze complex processes and data to identify automation opportunities.
Technical Expertise: Knowledge of AI technologies and tools relevant to automation in insurance.
Project Management: Experience in managing cross-functional projects in an agile environment
Communication: Excellent communication skills for effective collaboration with global teams
Problem-Solving: Innovative thinking with a focus on solutions that address business needs and improve KPIs
Industry Knowledge: Understanding of the life insurance domain, particularly claims processing and customer service operations
Adaptability: Ability to adapt to a rapidly changing environment and embrace new technologies.
What can we offer
Home office, 5 weeks of vacation, and 5 annual well being days
3% employer supplemental pension monthly contribution
Unlimited budget for your education (hard and soft skills, Language courses)
Meal contribution, Cafeteria program, monthly home office allowance
Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
iPhone, personal Office 365 License, O2 Family discounts
Volunteering days to support our community
Employee referral bonuses to encourage the addition of great new people to the team
Amazing working space near Anděl
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What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years. With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu. NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO). For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy. Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
