Business Analyst (Account History)

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Business Analyst to join our PMO Team.

The Business Analyst is responsible for translating business needs into clear, actionable requirements and ensuring delivered solutions align with organisational objectives. They create and maintain core project artefacts, collaborate with developers on technical design, and support stakeholders throughout the full project lifecycle, from requirements elicitation through to deployment. Analytical, structured, and communicative, they drive continuous improvement by identifying gaps, managing change, and keeping delivery aligned with business goals.

Key Responsibilities:

• Efficiently manage requirements: elicit and verify them, as well as support implementation and deployment;
• Designing object models, states, and transitions in collaboration with developers;
• Project artifacts creation (Vision & Scope, SRS, Use-Cases, etc.);
• Review the progress of work with developers and other stakeholders to ensure compliance with initial concepts;
• Participate in iterative development, providing feedback to developers and making changes to requirements as new needs are identified;
• Conduct gap analysis to identify areas for process improvement and provide recommendations based on findings;
• Ensure that implemented features meet business objectives and contribute to measurable improvements in key performance indicators (KPIs);
• Support stakeholders in understanding technical constraints and propose alternative solutions when needed.

• Proven ability to gather, analyze, and document business requirements;
• Strong understanding of user experience (UX) principles and best practices;
• Experience creating UI mockups and prototypes;
• Experience in producing all major types of artifacts: Vision and Scope documents, SRS;
• Experience in applying notations such as UML, BPMN, and Data Flow diagrams for documenting requirements;
• Strong analytical and problem-solving skills;
• 3+ years of experience as a Business Analyst or a similar role;
• Experience with Atlassian products (Confluence, Jira);
• Fluent in Russian;
• Fluent in English, both written and verbal, with the ability to effectively communicate technical details to diverse stakeholders (minimum B2+ level);
• Demonstrated ability to think systematically and structure complex information clearly;
• Be detail-oriented;
• Knowledge of agile frameworks, such as Scrum or Kanban, and experience working in agile teams.

Key Soft Skills:

• Excellent communication skills;
• The capability of conducting voice calls with native English speakers on the client side to elicit requirements, brainstorm ideas, and demonstrate produced artifacts;
• Ability to resolve conflicts through productive and constructive communication, ensuring project alignment;
• Ability to think critically, analyze complex problems, and provide creative solutions;
• High emotional intelligence (EQ), allowing effective collaboration across multicultural teams and hierarchical levels.

Nice-to-Have Skills:

• Experience in iGaming;
• Understanding of the principles of microservice architecture;
• Familiarity with API specifications and an ability to describe system interactions in technical terms;
• Hands-on experience with data analysis tools or SQL for querying and validating data;
• Understanding of cloud platforms and their role in microservice ecosystems.