Business Analist

• Thirteenth month's salary and 8% holiday allowance

• 10% Employee Benefit Budget

• EUR 1,400 development budget per year

• Hybrid working: balance between home and office work (possible for most roles)

• A pension, for which you can set the maximum amount of your personal contribution

View all our benefits.

You, as a Business Analyst, play a key role in the digitalization of customer processes, with the goal of relieving and delighting our customers. You’ve successfully combined your knowledge of business analysis and software development with your passion for digital innovation. Thanks to your contribution, our customers are served excellently online.

Creating impact
You can make a real difference! You’ll be working at the heart of our processes, enabling business customers to digitally manage changes to their organization at KVK (Chamber of Commerce), f.e. when their legal structure changes, or if there is a change in members of the board. You're motivated to develop in-depth knowledge of our landscape and the associated processes. Over time, you’ll become the central figure in the digitalization of these customer journeys.

You will be responsible for closing the gap between the business and the Scrum team. You will be involved and take initiative in discussions with business partners, with the aim of formulating the desired changes to our applications. You also inform the business about what is and is not possible and you instruct the Scrum Team about what needs to be changed in the application. In addition, you help divide the 'change' into manageable task packages and coordinate your plans with stakeholders and other teams.

• Closely align with process managers to be able to translate manual processes to a digital process;

• Design process flows with up-to-date process documentation to get/keep both technical and non-technical stakeholders on the same page;

• Analyse impact of changes on technical side but also on the user (employee) side, and implement these changes;

• Prioritize customer needs, putting effort in creating the best possible solution for the customer.

• Genuinely enjoy working at the heart of our IT landscape;

• Have experience and a strong affinity with customer journeys;

• Have experience with drafting requirements, specifications, and data modelling;

• Have at least a Bachelor’s level of working and thinking;

• Have experience working in an Agile/Scrum environment.

Working together
Collaboration is how we work. Our area has big ambitions for Rabobank as an online service provider. We work for the Tribe Customer Journeys Insurance & Pensions and develop and maintain the journeys within the Area Life Events. We combine our strengths to stay focused on customer needs and continue to develop digital convenience for them.

• Bachelor’s or Master’s degree;

• At least 3 years of experience in Business Analysis;

• Results-driven, strong communication skills, proactive in finding answers/solutions, and eager to learn from colleagues;

• Knowledge of and experience with PEGA;

• Extensive experience in unpacking user requirements and creating specifications;

• Experience in or affinity with customer journeys and the financial sector;

• Experience managing a complex stakeholder environment;

• Fluent in Dutch and English.

• Questions about the role, the team or the department? Contact Roula Marlissa-Basheer, Tech Lead, via [email protected];

• Any questions about working at Rabobank and the process? Contact Charlotte Bos, Corporate IT Recruiter, via [email protected];

• We will hold the interviews through a video call;

• You can find answers to the most frequently asked questions on https://rabobank.jobs/en/faq;

• A security check is part of the process.

#LI-CB2