Summary
The ideal candidate is responsible for creating a warm and welcoming first and last impression for guests. This position involves assisting guests with their luggage, escorting them to their rooms, offering hotel information, and ensuring guest satisfaction throughout their stay.
Essential Functions
Job duties include, although are not limited to:
- Bell team is following all FORBES standards
- ALL bellperson are in the proper uniform wearing their nametag and have a Daily Compass
- Bell team attends the Pre-shift meeting
- Bell team is posted up
- Desk is clean and free of clutter
- Packages are logged and delivered
- Luggage is tagged and delivered
- Group deliveries are logged, delivered, and invoiced
- ShiftNote is updated with any pertinent information
- Bell carts are clean and ready for use
- Holding room is clean and organized
- All radios are charged and ready for the next shift
- Lobby is clean and free of any dirty glasses or trash
Internal Relationships
Reports to Director of Guest Experience
External Relationships
Has regular contact with Guest & Members
Qualifications
- High school diploma or equivalent; hospitality training preferred.
- Prior experience in guest services or bellman role is a plus.
- Excellent customer service and communication skills.
- Professional appearance and demeanor.
- Knowledge of the local area is beneficial.
- Flexibility to work evenings, weekends, and holidays.
Education/Experience Requirements
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- High school diploma or equivalent
- Hospitality training
- Prior guest services or bellperson experience
- Excellent customer service and communication skills
- Professional appearance and demeanor
- Knowledge of the local area
- Flexibility to work evenings, weekends, and holidays
- Ability to lift up to 50 pounds and frequently carry up to 25 pounds
- Ability to stand and walk for significant periods
- Pre-employment substance abuse testing
What We Do
The Boca Raton, amidst 200 waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests. For nearly 100 years, people have experienced our unique vision of the coveted South Florida lifestyle. Now, a property-wide transformation is inspiring A New Golden Era, with new ways to eat, play, and stay. More than ever, the key to it all is our people—our team. Seize the opportunity to build your extraordinary future by becoming a key part of The Boca Raton, an icon of South Florida leisure. Enjoy perks that give you and your loved ones a taste of the exceptional experiences we provide our guests: - Travel discounts - Discounted meals - Exclusive property benefits - Discounted resort amenities in the summer - Camps and activities for associates' children Feel secure in your future while focusing on what matters today, including perks that promote financial wellness and work-life balance: - Competitive pay - 401(k) match - Paid life insurance - Mental wellness support Be celebrated for your hard work and surrounded by a team that lifts you up: - Associate appreciation month - Annual service and milestone awards - Monthly birthday celebrations Let your ambitions drive your dreams and take you as far as you want: - Tuition reimbursement - Lynn University discounts - Manager-in-training programs - Ongoing learning opportunities - Leadership development programs - Cross-departmental collaboration and job shadowing
