Maintain superior customer service and is responsible for achieving outstanding customer satisfaction in all areas, including but not limited to, transit time, claims, and accounting. Establish necessary control to ensure that outbound trailers are closed at agreed upon times and Linehaul Schedule are upheld. Maintain responsibility and accountability for the integrity of loads originating at the Service Center, and is committed to Continuous Measurable Improvement which includes: adherence to load plan, physical composition of the load, Less Than Truckload (LTL) load average, and opportunities to load direct units. Maintain accountability for the application of the Quality Improvement Process (QIP) to include: people and customer focus, Quality Advancement Plan (QAP), team structure and participation, formalized process improvement, and leadership commitment. Communicate effectively with Outbound, Inbound, and Pickup & Delivery (P&D) Supervisors to determine customer requirements and work load assessments daily. Communicate with other supervision by providing the location and tally of any distressed freight and the documentation of available empty equipment. Responsible for the integrity and accuracy of all Service Center measurements. Accountable for producing excellent Thompson efficiencies in platform operations. Ensure all platform-related QAP measurements are stable, capable, and producing CMI through the effective use of process improvement. Improve the QAP productivity measurements by ensuring that written break-bulk dock and yard layouts and crewing issues are evaluated and improved regularly. Implement, monitor, and perpetuate a preventative maintenance program in accordance with Maintenance Department specifications in order to operate the fleet with established expectations. Maximize returns on all investments in the Service Center.
For this role, you will need to have a High School Diploma or GED, at least 2 years of Less Than Truckload (LTL) freight experience and/or business leadership experience, or completion of Company Management Training Program.Work Shift
Third Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc
Skills Required
- High School Diploma or GED
- At least 2 years of Less Than Truckload (LTL) freight experience and/or business leadership experience, or completion of Company Management Training Program
Southeastern Freight Lines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southeastern Freight Lines and has not been reviewed or approved by Southeastern Freight Lines.
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Fair & Transparent Compensation — Pay is considered competitive within the LTL market, with many roles characterized as very good or top tier. Earnings are widely viewed as a core strength, especially in driving and operations roles.
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Healthcare Strength — Medical coverage is consistently portrayed as strong, with comprehensive plan options and supportive health programs for full-time associates. Health benefits are seen as a valuable pillar of total compensation.
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Retirement Support — The retirement program stands out for a notable company match alongside auto-enrollment and annual escalation features. Retirement offerings are frequently highlighted as enhancing long-term financial security.
Southeastern Freight Lines Insights
What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes. Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people. A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
