We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
As a Brazil Operations Analyst (PIX), you will be responsible for managing, monitoring, and optimizing our PIX operations in Brazil. Your mission is to ensure a seamless, efficient, and reliable operation that provides an exceptional user experience. You will coordinate with internal teams and external partners to maintain peak performance, drive continuous improvement, and prepare detailed reports for auditors and regulatory bodies. Upholding Bitso's core values of "Drive Change," "Be an Owner," and "Be Human," you will help shape the future of digital payments and contribute to our vision of financial freedom for everyone. Your dedication to innovation, ownership, and customer centricity will ensure that we continue to deliver exceptional service and operational excellence.
- In-depth knowledge of PIX operations and regulations in Brazil, with at least 3 years of experience in a related field. Experience with PIX MED operations is a plus!
- Located in Brazil with a strong understanding of the local financial and regulatory environment.
- Committed to delivering an outstanding user experience through efficient and reliable operations.
- Proven experience in evaluating and optimizing processes for efficiency, and the ability to bring and execute improvement suggestions to senior management.
- Continuously seeks innovative ideas to optimize PIX operations and improve processes.
- Excellent communication skills in both languages.
The PIX Operations team at Bitso is responsible for ensuring the seamless operation of our PIX services. You will work closely with product, engineering, and customer support teams to build and maintain the infrastructure required to support our PIX services at scale. We are looking for a PIX Operations Analyst who can make an immediate impact.
- Oversee and manage the daily operations of PIX services, ensuring efficiency and reliability.
- Lead communication and manage the involvement of internal and external teams during operations service incidents to ensure swift resolution.
- Continuously monitor our Brazilian operations, identify optimization opportunities, and implement improvements.
- Work closely with the Customer Support team to provide the best user experience and address any issues.
- Ensure the smooth flow and availability of funds within the PIX system, including daily reconciliations and problem-solving.
- Stay updated with the latest PIX regulations and ensure compliance with all legal and regulatory requirements.
- Prepare reports for auditors and regulatory bodies, ensuring accuracy and compliance.
- Conduct in-depth root cause analysis of operational issues and implement effective solutions.
- Propose and implement innovative ideas to enhance operations and improve user experience.
- Administer, monitor, and manage PIX operations to ensure efficiency and availability.
- Coordinate with internal teams and external partners to deliver an optimal user experience.
- Evaluate and optimize processes for efficiency, bringing actionable improvement plans to senior management and executing them effectively.
- Work hand-in-hand with product, engineering, and customer support teams to scale PIX operations and support Bitso’s growth.
- Continuously seek and implement innovative ideas to improve operational efficiency and effectiveness.
- Prepare detailed reports for auditors and regulatory bodies, ensuring compliance and accuracy.
Join us to drive the future of payments at Bitso, where your expertise in crypto operations and commitment to excellence will play a crucial role in our success.
#LI-Remote
With over 8 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
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: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
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: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
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: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
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: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- program, including unlimited paid time off.
- work environment.
- program.
- through our Bitso Alpha app.
- all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- days.
- for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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What We Do
Bitso is Latin America’s leading Financial Services company powered by crypto. With millions of clients, we are leading the financial revolution with borderless, secure, transparent, and accessible financial products.
With the mission to unlock the power of borderless, secure, and easy-to-use financial products by making crypto useful, we are committed to empowering the region with universal access to the digital economy of the future and enabling a fairer monetary system
