Work as a team to review all rejections within the inbound pipeline while meeting daily and monthly SLA’s and save goals
Identify items using fashion and trend knowledge along with TRR brand and condition standards to find covetable items with high saleability potential within product “rejections”
Clean and process products that can be re-added to our pipeline
Scan products into proper locations and ensure delivery to designated staging areas
Maintain neat, organized, and clearly signed, labeled & dated work and staging areas
Research, input designer requests, and update brand codes in our system
Support Fashion Product Receivers by answering questions, participating in team huddles, and lending impactful feedback and guidance both 1:1 and in group settings; Act as go-to brand and condition standard acceptance expert
Maintain continuous, open communication with the Receiving leadership, Training, Merchandising, and Authentication teams
Complete daily/weekly email recaps, monitor team specific reporting, identify and proactively communicate opportunities to leadership and help strategize on solutions
Attend and participate in all scheduled brand and merchandising meetings
Support the Receiving team, which may include but is not limited to, processing consignments, saving items, auditing Receivers, gathering examples, participating in assessment creation, or other assigned projects or tasks as needed
Minimum Requirements:
1+ year of experience in a luxury fashion environment
Extensive knowledge and awareness of current fashion trends and brands
General computer proficiency with the ability to learn new technology quickly
Strong research skills and understanding of fashion collection information
Ability to analyze data and provide feedback to peers and leadership
Excellent verbal and written communication skills
Ability to prioritize tasks and stay organized in high volume, fast- paced environment
Highly motivated with ability to work independently and with a sense of urgency
A positive, can-do attitude with a team oriented mindset
Ability to adapt in a dynamic work environment and balance multiple competing priorities
Comfortable working cross functionally and communicating to groups of all sizes
Preferred Requirements:
Knowledge of vintage and archival fashion
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
State of the art, climate-controlled warehouse facility
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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