Commercial Account Manager

Posted 7 Days Ago
Be an Early Applicant
São Paulo, BRA
Hybrid
Senior level
eCommerce • Fashion • Retail
The Role
Manages a portfolio of Brazilian luxury fashion brands and boutique partners, analyzing performance data to identify growth opportunities and improve sales, profitability, stock, and operational results. Builds partner relationships, negotiates commercial deals and markdowns, conducts business reviews, supports onboarding and expansions, and leads cross-functional projects to improve processes and service KPIs.
Summary Generated by Built In

Reporting to: Head of Commercial, LATAM

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

COMMERCIAL

The Commercial team drives our strategic partnerships with the world's leading brands and boutiques to source the best selection and optimize sales channels for our partners. We're relationship builders, solution finders and analysts, offering our customers access to incredible products and the most extensive selection of luxury for endless style.

THE ROLE

As Brand Manager for Brazil, you will be the primary point of contact for a portfolio of brand and boutique partners trading on our platform, responsible for managing, optimising and growing their sales and operational performance in the local market.

You will combine strong quantitative and analytical skills with commercial acumen, spending most of your time analysing performance data, uncovering growth opportunities and translating them into concrete action alongside our partners.

You will pair these insights with strong partner relationships, working closely with the wider Commercial team and cross‑functional stakeholders to keep partners actively engaged and to drive business results. We expect this person to be seen by partners as a professional, knowledgeable, creative and trusted adviser in the local luxury market.

WHAT YOU'LL DO

    • Dedicate the majority of your time to analysing brand and boutique performance data to identify growth, sales and revenue opportunities, translating insights into concrete commercial actions

    • Manage a portfolio of brand and boutique partners in Brazil through sound business management and strategic planning, turning knowledge into focused action

    • Be the primary point of contact for partners when trading on the platform, maintaining outstanding relationships through effective communication, reporting and problem solving

    • Proactively seek, maintain and update knowledge on each partner's status, seasonal and future plans to assess full online potential and further growth opportunities

    • Unlock selection from the partner community through tailored commercial deals, incentives and operational solutions

    • Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider Commercial team

    • Negotiate and plan markdowns with partners and ensure adherence to promotional activities; review daily/weekly/monthly performance and Farfetch profitability

    • Conduct regular business reviews internally and with partners, combining relationships with insights to grow stock and drive results

    • Work with Business Development and Partner Implementation to onboard new partners or location expansions within the existing network, ensuring a short time to go live with the right stock quality and quantity

    • Identify and lead projects to improve ways of working with internal stakeholders, supporting the establishment of key processes for the Brand Partnership function in Brazil

    • Ensure excellent service and follow‑up for both partners and final customers, working closely with Partner Service, Production and Operations teams to drive service KPIs and meet business needs

    • Work closely with the Brand Operations Specialist to ensure recommendations and decisions are underpinned by data insights

    •  

WHO YOU ARE

    • You have a minimum of 5–8 years of experience in a Commercial function, ideally within a fashion or luxury retail, brand or wholesale environment

    • You are highly analytical and data‑driven, with a strong quantitative background; you are fluent in working with data and BI tools (e.g. Looker) to draw insights, build compelling narratives and use data to inform decision‑making

    • You have the ability to easily build relationships with different players across the business, and to influence senior stakeholders internally and externally

    • You have outstanding negotiation skills combined with strong analytical ability, and are commercially minded with a focus on business growth against metrics and targets

    • You are a natural problem‑solver who can turn challenges into opportunities, comfortable managing complex, cross‑functional projects in a fast‑paced environment

    • You are well organised and proactive, with excellent prioritisation skills and the ability to handle multiple tasks at once

    • You are at ease with Excel (pivot tables) and data visualisation/BI tools, using them to obtain and assess analytical information

    • You are fluent in Portuguese and English (written and spoken); Spanish is a plus

    • You are a fantastic team fit: tenacity with a smile, real pride in the quality of your work, and an understanding that how you work is just as important as what you deliver

Skills Required

  • Minimum 5–8 years of experience in a commercial function
  • Experience in fashion, luxury retail, brand, or wholesale environments
  • Strong analytical and quantitative skills
  • Experience using data and business intelligence tools, such as Looker
  • Strong relationship-building and stakeholder-influencing skills
  • Outstanding negotiation and commercial business-growth skills
  • Problem-solving ability and experience managing complex cross-functional projects
  • Strong organization, prioritization, and multitasking skills
  • Proficiency with Microsoft Excel, including pivot tables
  • Fluency in Portuguese and English, written and spoken
  • Fluency in Spanish
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The Company
HQ: London
5,294 Employees
Year Founded: 2007

What We Do

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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