Brand Director

This is a remote position.

• Build and maintain long-term relationships with clients. If the BM is the client's point of contact, the BD is the client's escalation point.
  
• Oversee client milestone - Monitor the 30,60,90 day progress of the client
  

• Verify and resolve client pain points; identify ongoing issues in partnership with the Operations Director
  
• Meet regularly with BM/OD to review client concerns only
  
• Maintain traffic light reporting using the OD Traffic Light System SOP
  
• Contribute to marketing: 2 hours of social posts weekly (shared in Slack) + 1 podcast per week (host, guest, or recorded video)
  
• Lead retention: provide proposals, negotiate contracts, and pitch upgrades/upsells as needed
  
• Monitor client satisfaction through quarterly surveys and recommend strategy improvements
  
• Ensure client requirements and contract deliverables are met on time; lead team to drive strategy and new ideas
  
• Stay familiar with clients’ business, competition, and goals to provide insights and solutions
  
• Perform regular account audits, onboarding audits, and advertising audits following SOPs
  
• Complete biweekly board reviews: confirm design tiers, workload across sections, timely task completion, milestone progress, and delegate callouts as needed
  

• 3+ years of Amazon Seller Central experience or comparable knowledge (flat files, inventory, FBA, reinstatements, case filing, PPC, brand registry, SEO, Helium10, keyword research, etc.)
  
• Familiar with core Seller Central functions; not expert in all areas but willing to learn and train staff
  
• 2+ years of agency experience preferred; able to manage multiple priorities in a fast-paced setting
  
• 2+ years of management experience, including direct reports, hiring, and performance management
  
• Skilled at leading teams, problem-solving, and anticipating organizational needs
  
• Comfortable working in fast-changing Amazon agency environments with expert multitasking skills
  
• Proficient with tools such as Zoom, Slack, and Asana (or similar)
  
• Strong project management skills; highly organized and execution-focused
  
• Experienced in managing client accounts, leading calls, and maintaining frequent client communication to drive growth
  
• Independent, people-focused, tech-savvy, and passionate about eCommerce sales
  

• Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments.
  
• A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry.
  
• Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization.
  
• Participation in continuing career development through research and collaboration with the use of latest market trends and research.
  
• Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making.
  
• Grow into a mentor and advisor to colleagues in various departments which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales.
  
• Establish an excellent reputation in the chosen industry/field.
  

• This position offers a competitive remuneration salary
  
• 401(k) with up to 4% employer match after 12 months of employment
  
• Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment
  
• Unlimited Paid Time Offs
  
• 7 Paid Company Holidays
  
• Fun fully remote culture with a sense of community and collaboration, and a team-oriented environment
  
• You can have your own amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.
  
• Unlimited learning and growth – If you meet and exceed our core values and grow sales, you will have unlimited opportunities to grow, advance, promote, and earn more.