Brand Advisor

Brand Advisor

The Brand Advisor manages assigned brand relationships and program health, responds to brand requests, supports onboarding and account configurations, monitors content and retailer connectivity, and reports customer outcomes and opportunities.

Here is more of what you’ll get to do: 

• Monitor, audit, and report brand program health, including connected retailers and sufficient approved content. 
• Identify growth and account-improvement opportunities and share findings with Customer Success leadership. 
• Create and configure brand accounts within the ThumbStopper platform. 
• Coordinate brand content approvals and follow approved procedures where customers are unresponsive. 
• Submit JIRA tickets for product issues, bugs, and enhancement requests. 
• Maintain accurate Brand Playbooks for assigned accounts. 
• Coordinate new-brand onboarding with assigned brand contacts, including marketing assets, system training, and webinars as needed. 
• Prepare and present Quarterly Business Reviews (QBRs). 
• Prepare monthly co-op and billing reports where required by contract. 
• Follow documented account configuration, Salesforce workflow, and brand-specific SOPs. 
• Respond to brand requests and coordinate resolutions with cross-functional teams. 
• Additional duties and responsibilities as assigned. 

You’ll thrive in this role if you have:

• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers, colleagues, and management. 
• Strong interpersonal and relationship-building skills, with a customer-focused approach. 
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities effectively. 
• Self-motivated, results-oriented, and accountable for achieving established performance goals and expectations. 
• Ability to work independently while collaborating effectively with team members and cross-functional departments. 
• Strong problem-solving skills, sound judgment, and ability to take initiative. 
• Adaptable, coachable, and receptive to feedback, with a willingness to learn new processes, technologies, and best practices. 
• Ability to follow established procedures, maintain accurate records, and consistently meet deadlines. 
• Proficiency with Microsoft Office Suite, CRM systems, and other business software, or the ability to quickly learn required platforms. 
• Ability to maintain professionalism, demonstrate a strong work ethic, and perform effectively in a fast-paced, performance-driven environment. 
• Strong account management and customer relationship skills, with the ability to serve as a trusted point of contact for assigned brand customers. 
• Ability to monitor customer account health, identify potential issues, and proactively recommend solutions and growth opportunities. 
• Strong analytical skills, including the ability to interpret account performance data, identify trends, and communicate findings to customers and management. 
• Ability to manage multiple brand accounts, competing customer requests, and ongoing deliverables while maintaining high service standards. 
• Ability to prepare and present customer performance reports, including Quarterly Business Reviews (QBRs). 
• Working knowledge of digital marketing, social media platforms, and customer success practices, including the ability to coordinate technical issues and account configurations with internal teams. 
• High school diploma or equivalent required. 
• Minimum of 4 years of professional experience in customer service, account management, customer success, or a related client-facing role. 
• Experience managing customer relationships, resolving service issues, and coordinating customer deliverables. 
• Experience using CRM systems, customer support platforms, or account management tools. 
• Experience supporting business customers in SaaS, digital marketing, or related technology environments preferred. 
• For internal advancement, a minimum of 6 months of experience in a ThumbStopper Customer Success role preferred. 
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence. 

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply! 

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. 

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.