The Role
Design, develop, and deploy BPM workflows and RPA bots across enterprise systems. Analyze processes, build low-code/no-code applications, integrate APIs and ERPs (SAP/S4HANA), provide 1st/2nd-level support, monitor performance, create documentation (PDD/SDD/SOP), and drive process improvement and adoption.
Summary Generated by Built In
1. Workflow Process & BPM Automation
- Design, configure, and deploy workflow processes on BPM platforms.
- Analyse existing business processes, identify inefficiencies, and map workflow automation opportunities.
- Develop and configure low-code/no-code workflow applications aligned with business requirements.
- Create process maps, approval workflows, escalation rules, and SLA-based workflow routing.
- Coordinate with business stakeholders and process owners to test, refine, and deploy workflow-driven solutions.
- Monitor workflow performance and recommend improvements to optimise turnaround time and operational efficiency.
- Ensure workflow governance, process compliance, and audit readiness.
2. RPA (Robotic Process Automation) Development & Support
- Design, develop, and deploy RPA bots using tools such as Nividous, UiPath, Automation Anywhere, or Blue Prism to automate high-volume, rule-based business processes.
- Identify suitable automation candidates across finance, sales, operations, and support functions through process discovery and feasibility assessments.
- Build attended and unattended automation workflows including screen scraping, data extraction, report generation, and ERP interactions.
- Perform bot monitoring, exception handling, maintenance, and version upgrades to ensure stability and performance.
- Document RPA solutions including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and test scripts.
- Collaborate with IT and business teams to integrate RPA bots with BPM, ERP, and enterprise systems for end-to-end automation.
3. Application Development & System Support
- Develop and customise applications using BPM tools, RPA platforms, or relevant low-code technologies.
- Build and maintain API integrations and facilitate structured data exchange between enterprise systems.
- Perform testing, debugging, and performance validation of developed applications and bots.
- Support workflow-related system enhancements, configurations, and issue resolution.
4. User Support & Adoption
- Provide first and second-level support to end users, resolving workflow and automation-related issues within defined SLAs.
- Conduct user training sessions and create self-help materials to drive adoption of workflow and automation solutions.
- Act as a liaison between technical teams and business users to translate requirements into workable solutions.
- Support change management and adoption initiatives for newly implemented workflow and automation processes.
5. Data Management & Reporting
- Manage data uploads, validations, and transformations across workflow and connected enterprise systems.
- Build and maintain reports and dashboards that provide actionable insights on workflow and automation performance.
- Ensure compliance with data governance standards and audit requirements.
- Monitor workflow KPIs and operational metrics to support decision-making and process optimisation.
6. Process Improvement & Digitization
- Proactively identify opportunities to optimise system usage, eliminate manual interventions, and automate repetitive workflows.
- Support digital transformation and continuous improvement initiatives aligned with organisational goals.
- Recommend workflow redesign and process simplification to improve operational efficiency and user experience.
Contribute to developing a Centre of Excellence (CoE) mindset around workflow automation and digital tools.
7. Documentation
- Maintain up-to-date documentation of workflow configurations, process maps, RPA bot designs, and user manuals.
- Ensure documentation quality meets audit and compliance standards.
- Prepare process documentation, SOPs, and workflow governance materials.
Technical Skills
Skills Required
- Design, configure, and deploy workflow processes on BPM platforms
- Develop and deploy RPA bots using UiPath, Automation Anywhere, Blue Prism, or Nividous
- Low-code/no-code application development and customization
- Experience with REST/SOAP APIs and JSON/XML data formats
- SQL queries and stored procedures for data manipulation
- Basic Java or Python scripting skills
- Functional understanding of SAP or S4 Hana (finance/sales modules)
- Build and maintain API integrations between enterprise systems
- Bot monitoring, exception handling, maintenance, and version upgrades
- Process mapping, SLA workflows, approvals, escalation rules, and business rules configuration
- Prepare and maintain documentation: PDD, SDD, SOPs, process maps, user manuals
- Provide first and second-level user support and conduct user training
- Build and maintain reports and dashboards to monitor workflow and automation KPIs
- Basic Git knowledge for version control
- Ensure workflow governance, compliance, and audit readiness
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The Company
What We Do
Varun Beverages Limited is one of the largest franchisees of PepsiCo in the world, specializing in the manufacturing, bottling, and distribution of carbonated and non-carbonated beverages. The company operates extensive bottling plants across India, Nepal, Sri Lanka, and several African markets. As a key partner for the Pepsi brand, VBL manages the end-to-end process from production to distribution in geographically pre-defined territories.
