Junior Bot Operations Specialist (6-month FTC)

About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

• Own the day-to-day operations of business bots to ensure smooth performance and reliable outcomes.
• Monitor bot activity, spot issues early, and coordinate fixes with relevant teams (e.g., Operations, Product/Tech, Vendors) when needed.
• Manage incoming requests and requirements related to bots (triage, clarification, prioritization, follow-up).
• Maintain clear documentation: bot configurations, known issues, changes, and operational guidelines.
• Prepare regular Excel-based reports and trackers (performance, incidents, request status, trends) and share updates with stakeholders in English.
• Drive continuous improvement by identifying recurring problems and proposing practical operational solutions.
• Collaborate with international stakeholders and communicate status, risks, and next steps in a clear and professional way.
• This is a fixed-term role until the end of the year (with a focus on maintaining operational continuity and stability).

• Very good English & Polish (written and spoken) for daily communication with stakeholders.
• Strong Excel skills (trackers, pivot tables, basic formulas; ability to work with operational data).
• High attention to detail, strong ownership mindset, and ability to manage multiple requests in parallel.
• Experience in operations/support/coordination roles (automation, bots, tools, workflows or similar) is a plus.

Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.