BOSC Operations Support Specialist - Western Region

Job Family:

Business Operations

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Operations Support Specialist will proactively partner with State and Local Government (SLG) market leadership to develop and execute on administrative and operational tasks to support the sustained growth of SLG's work. The Operations Support Specialist will possess both technical and business skills to recommend, engage and coordinate their market's operational initiatives. The Operations Support Specialist will perform any and all job-related duties as assigned. We are currently hiring a BOSC who will support the SLG West Team.

While the candidate does not need to reside in the Western region, they will be expected to work a Pacific Time Zone schedule between the hours of approximately 9AM – 6PM Pacific Time.

Duties and Responsibilities:

• Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the assigned market.

• Provide insights to enhance delivery models & outcomes to further the market's goals including lowering costs and improving outcomes.

• Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work.

• Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations, Finance, Timekeeping, Contracts).

• Collaborate with implementation & business development teams to enhance service delivery, this includes tracking staff RFP support, maintaining site credentials, and completing RFP forms.

• Understand, meet, and exceed the assigned market's operational key performance indicators.

• Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to market and BOSC leadership.

• Continual improvement of market process flows to lower cost and improve outcomes.

• Support CE&I-Segment wide priorities as assigned.

• Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues.

• Interacting with BOSC team, sharing best practices and attending weekly calls.

• Coordination of the assigned market's work and relationship with the India-based Custom Solutions Team, including coordination of contracting and task management.

• Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up; and track time to projects on timesheets accordingly.

• Strong attention to details and accuracy, using problem-solving skills and analytical thinking.

• Ability to successfully prioritize and manage numerous tasks simultaneously.

• Excellent strategic planning, project management and implementation skills.

• Provide reports and statistical/analytical information for market leadership.

• Prepare, coordinate, and lead meetings as needed to support the assigned market.

• Identifies and addresses business needs; provides guidance and timely responses to questions and requests.

• Provides analysis and context for project performance management data.

• Attends and participates in relevant committees and task forces as assigned.

• Promote Guidehouse values, overall teamwork and a positive work environment.

• Performs all other job functions related to this job.

What You Will Need:

• Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).

• Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company. Additional professional industries / services applicable.

• 2+ years of experience as an operations specialist or in a similar role.

• Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products.

• Experience with leveraging Excel for reporting.

What Would Be Nice To Have:

• Excellent communication skills, both written and verbal.

• Project management and leadership experience.

• Ability to analyze and improve operational processes.

• Strong people management and organizational skills.

• Ability to work independently and prioritize tasks with minimal or no supervision.

• Strong problem-solving and time management skills.

• Skill in executing operational policy and procedures as identified by the assigned SLG market.

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

• Strong analytical, evaluative, and objective critical thinking skills.

• Working knowledge and understanding of the principles and processes of computerized business and operating systems.

• Ability to gather data, compile information, and prepare reports.

• Skill in organizing resources and establishing priorities, flexible and adaptable as priorities shift frequently.

• Conflict resolution skills.

• Ability to initiate and follow through on projects.

• Strong attention to details and accuracy.

• Ability to understand and meet clients’ needs and special requests.

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The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.