Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Booking Specialist
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Booking Specialist
As a Porch Booking Specialist, you will be assisting homeowners who submitted a lead form and have a project to complete on their homes. Your mission is to build value through our services, convey the benefits of working with our handymen and book an appointment for the homeowner’s project while providing a delightful experience.
A crucial element to success in the role will be the desire to truly understand the needs of the homeowner by understanding their project in-depth and ensuring that we are matching the homeowner with the proper professional for their project needs. This will entail learning as much as possible about various home projects.
What You Will Bring As A Booking Specialist
2+ years working in customer-facing roles required.
Retail, hospitality, call center or other related customer-facing experience.
Outstanding written and verbal English communication skills. Samples may be requested.
Ability to deliver a world class customer experience while balancing the needs of the business.
Team and solution-oriented.
Willingness to go above and beyond for customers.
Experience working with global and/or US based business teams
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Monthly Salary: COP 2,400,000.00
Monthly incentive bonus: COP 200,000.00 target, variable based on individual performance
You will be eligible to receive sales incentives, subject to program guidelines and approvals.
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Skills Required
- 2+ years of experience working in customer-facing roles
- Retail, hospitality, call center, or related customer-facing experience
- Outstanding written and verbal English communication skills
- Ability to deliver a high-quality customer experience while balancing business needs
- Team-oriented and solution-oriented approach
- Willingness to go above and beyond for customers
- Experience working with global or US-based business teams
- Quiet workspace and internet connection of at least 30 Mbps download and 10 Mbps upload
What We Do
Seattle-based Porch, the vertical software platform for the home, provides software and services to more than 28,500 home services companies such as home inspectors, moving companies, real estate agencies, utility companies, and warranty companies. Through these relationships and its multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services, including insurance, moving, security, TV/internet, home repair and improvement, and more. To learn more about Porch, visit porchgroup.com.
