Jobs at Porch Group

Sell direct mail and digital advertising solutions to large national customers. Build and manage a robust sales pipeline, source leads via inbound/outbound prospecting, conduct needs analysis and demos, engage decision-makers, track forecasts in CRM, and close high-value deals to meet quotas.

Provides customer service to homeowners and mortgage companies by answering calls, issuing policy documents, verifying coverage, accepting payments, researching inquiries, and responding to questions. The representative manages high call volumes, documents customer interactions, follows service procedures and authority limits, resolves issues, and escalates matters to underwriters when appropriate.

Provides first-line technical and billing support to SaaS customers through phone, chat, and email. Troubleshoots customer issues, explains solutions, assists with billing inquiries and collections, and de-escalates conflicts while maintaining an empathetic customer experience. The role requires independent work, effective task switching, strong English communication, and familiarity with Microsoft Office and Google Workspace.

Provides customer service and administrative support for homeowners insurance claims. Responsibilities include answering calls and emails, gathering claim information, verifying coverage, setting up claims in PTS, submitting inspection requests, researching prior claims and weather events, managing documentation and diary entries, requesting checks, and assisting insureds, agents, adjusters, vendors, and other partners.

Design and produce on-brand marketing assets across web, email, paid media, social, and sales collateral. Translate briefs into high-quality, production-ready files, maintain brand systems and templates, collaborate with channel owners, manage feedback and multiple projects, and optimize creative for performance and launch readiness.

Leads enterprise new-business acquisition for integrated data, analytics, creative, and media solutions. Builds executive relationships with major consumer brands, develops and manages a large pipeline, leads complex consultative sales processes, creates proposals, and closes six-figure, multi-year engagements. Partners with sales, operations, strategy, delivery, and technical teams to refine go-to-market positioning, represent the company at executive forums, and achieve revenue and account acquisition targets.

Leads IT helpdesk and systems administration teams, oversees support operations, escalations, projects, hardware and software provisioning, asset inventory, ticket compliance, endpoint security, patch management, and knowledge-base documentation. The role supervises staff, monitors KPIs, resolves complex technical issues, supports enterprise systems and infrastructure, maintains compliance processes, and collaborates with US-based business teams during required EST overlap hours.

Supports insurance product configuration, testing, launches, and ongoing improvements across policy administration and operational systems. Performs functional and user acceptance testing, troubleshoots system issues, documents defects and compliance updates, provides technical support, tracks timelines and dependencies, and coordinates with Systems, Product, Operations, and Compliance teams. The role also identifies process improvements, communicates risks and milestones, and ensures systems and teams are prepared for releases.

Handle customer cancellation requests to salvage accounts, manage the full retention process, monitor logs, use retention scripting, coordinate with claims to resolve issues, track retention measures, and provide prompt, professional customer service while learning policy and claims protocols.

Coordinate escheat tasks for RynohEscheat Pro clients, including account setup, due diligence letters, payee requests, transaction updates, check reissues, database compliance reviews, and state NAUPA filings. Troubleshoot escheat and RynohLive issues, answer customer questions, maintain client communications, and independently manage deadlines and workloads.

Analyze insurance data to support pricing, underwriting, retention, product, and competitive intelligence decisions. Develop SQL queries across BigQuery and SQL Server, build Power BI dashboards for insurance KPIs, perform descriptive and diagnostic analyses, measure product changes, and ensure data quality through reconciliations and documentation. The role requires autonomous, cross-functional problem solving and clear communication with business leaders and product managers.

Conduct high-volume outbound cold calling and prospecting to identify business owners and decision-makers, build a self-sourced pipeline, present advertising solutions, schedule appointments, follow up, and close new business. Maintain accurate CRM records and meet daily, weekly, and monthly activity and revenue targets in a metrics-driven remote environment.

Own partner onboarding from kickoff through early success, serve as the primary partner contact, and improve onboarding processes and performance metrics. Run outbound campaigns using CRM, prospecting, and AI tools; test messaging, book qualified meetings, and prepare prospect research for the Head of Business Development. Coordinate cross-functional issue resolution, develop scalable playbooks, and analyze partner performance data.

Design, implement, and manage enterprise IT infrastructure and cloud environments (Azure). Lead migrations and projects, troubleshoot complex systems, build automation with PowerShell/Bash and agentic AI, enforce security and compliance (NIST, CIS, SOX, PCI), mentor IT staff, and maintain disaster recovery and documentation. Work includes supporting US business hours overlap and after-hours incident response.

Perform comprehensive corporate accounting tasks including general accounting, fixed assets, capitalized software, journal entries, reconciliations, financial analysis and reporting. Review staff work, maintain controls and SOX compliance, support internal and external audits, partner with internal teams, and respond to ad hoc management requests.

Lead technical direction for homeowners insurance pricing and risk modeling. Architect and deploy GLM and machine learning models, including profitability, retention, conversion, and customer lifetime value models. Use geospatial data to assess localized risk, partner with actuarial, product, and engineering teams on regulatory filings and production workflows, mentor data scientists, and champion experimentation, monitoring, MLOps, and emerging generative AI applications.

Assist homeowners who submit project leads by understanding their home-service needs, explaining the value of Porch’s services, matching them with appropriate professionals, and booking appointments. The role requires delivering an excellent customer experience while meeting business and sales objectives, communicating in English, collaborating with global teams, and working remotely from Colombia.

Supports full-cycle US payroll processing for 500+ employees across multiple jurisdictions. Responsibilities include payroll reporting, W-2 processing, audits, tax compliance, e-filing, garnishments, off-cycle payments, timekeeping support, SOX controls, employee assistance, and process improvement. The role requires strong Excel skills, payroll systems experience, knowledge of wage laws, attention to detail, confidentiality, and effective English communication.

Own the full B2B sales cycle for a defined territory or vertical, including self-sourced prospecting, consultative discovery, solution presentation, negotiation, and closing. Build and manage qualified pipeline, maintain accurate CRM forecasts, develop territory strategies, cultivate client relationships, and identify upsell and referral opportunities. The role requires independent execution, collaboration with account management and other teams, informal mentoring, and ongoing overlap with U.S. Central Time business hours.

Own and administer Zoho CRM end-to-end: maintain modules, automation, integrations, and data hygiene. Read, debug, and extend Deluge/Node.js/Java server-side functions, improve integrations via Zoho Flow/APIs, document the system, and partner with product and business stakeholders to translate requirements into CRM configuration.