Jobs at Porch Group

Provides first-line technical and billing support to customers through phone, chat, and email. Troubleshoots software issues, guides users through solutions, answers billing inquiries, assists with collections, and de-escalates customer concerns. The role requires strong English communication, empathy, multitasking, independent learning, basic office software skills, and familiarity with technical support processes.

Provides legal counsel to insurance leadership, leads the Insurance legal and compliance team, manages regulatory filings and initiatives, supports board governance, monitors legal developments, manages outside counsel, and builds scalable compliance frameworks. The role partners cross-functionally to secure approvals, launch products, achieve strong examination results, mitigate risk, and advise executives on complex insurance regulatory and business matters.

Outbound-focused SDR for Porch Group's Inspection & Real Estate unit. Generate and qualify leads via email, SMS and phone; build pipeline; log and manage prospect data in CRM; support outbound strategies with Account Executives and marketing; meet activity quotas and adapt to fast-paced sales processes.

Conduct high-volume outbound calls to dormant and low-producing insurance agents, identify reactivation opportunities, promote products and incentives, lead webinars, document outreach in CRM systems, meet call and reactivation KPIs, escalate developing agents and service issues, and report recurring objections and trends to leadership.

Maintains accurate Salesforce and business-system data, manages records and reporting trackers, resolves data discrepancies, and supports Sales and Onboarding teams. Uses AI tools, automation, APIs, and scripting to improve processes and troubleshoot integrations. Documents workflows, tests tools, identifies automation opportunities, and trains new hires on Salesforce and related systems.

Own profitable growth and nationwide implementation of homeowners insurance product, pricing, and underwriting initiatives. Analyze performance, competitors, customer feedback, catastrophe and concentration risks, and regulatory requirements. Partner with underwriting, actuarial, marketing, sales, IT, and operations teams to launch products, improve processes, establish KPIs, and make data-driven decisions while maintaining risk discipline and compliance.

Supports clients throughout transaction workflows by resolving inquiries, analyzing requests, managing orders from creation through completion, maintaining accurate data across systems, and escalating bugs or operational issues. The role requires timely ticket completion, effective communication with clients and internal teams, adherence to quality standards, and consistent overnight availability overlapping with U.S. Central Time business hours.

Build and maintain B2B relationships with contractors and trade partners, source technicians for insurance claim work orders, coordinate appointments, follow up with clients, track daily performance metrics, accurately label claim dispositions, and escalate contractor relationship or service issues. The role requires strong English communication, customer service skills, CRM proficiency, Excel data entry, and ongoing overlap with U.S. Eastern Time business hours.

Build and maintain B2B relationships with contractors and trade partners, source technicians for client claim requests, coordinate appointments, follow up with customers and contractors, and ensure quality service. The role also requires accurate claim disposition labeling, CRM usage, daily metric tracking, escalation handling, and reporting broken contractor relationships or standards.

Conduct consultative inbound and outbound sales for home warranty products, provide product information, prospect customers, manage renewals and cancellations, and follow up with warm leads by phone and email. The role requires handling 50–60 inbound calls daily, meeting conversion targets, maintaining customer communications, and using CRM tools such as Salesforce to support revenue growth.

Configure new customer accounts, guide customers through onboarding, conduct virtual software training, provide follow-up support, document progress, and coordinate internally to resolve issues. The role requires strong communication, advanced English, organization, technical aptitude, attention to detail, and a customer-focused approach while managing account setup and scheduled onboarding sessions.

Create and manage iRoofing content across social channels, including posts, graphics, short-form videos, captions, and community engagement. Support Meta and Google advertising campaigns through audience development, testing, budget monitoring, optimization, and performance reporting. Collaborate on product launches, events, webinars, and lead-generation campaigns while using analytics to improve brand awareness, engagement, traffic, and customer acquisition.

Recruit quality moving service providers through prospect research, cold calling, sales, negotiation, qualification, onboarding, and data entry. The role maintains recruiting records, responds to MSP inquiries, meets phone KPIs, collaborates across departments, and supports provider coverage expansion. Strong communication, organization, multitasking, objection handling, and English skills are required.

Design, implement, and operate production database platforms across GCP and Azure. Responsibilities include PostgreSQL, SQL Server, and BigQuery administration; architecture, migration, performance tuning, monitoring, backup, recovery, high availability, and disaster recovery. The role also implements Terraform infrastructure, supports CI/CD and data pipelines, contributes to security and modernization initiatives, and collaborates with engineering, analytics, data science, and business teams.

Design and produce high-volume print, email, and social advertisements using established templates and specifications. Prepare press-ready files, perform revisions, proofread work, maintain advertisement data, and coordinate with sales teams and clients. The role requires strong production design, commercial press preparation, English communication, and proficiency in InDesign, Photoshop, and Illustrator. Familiarity with generative AI tools and advertising copy development is expected.

Manage integrated marketing campaigns across six software and services business units. Responsibilities include campaign project management, email marketing, WordPress landing pages, Salesforce campaign builds, social media strategy and scheduling, marketing collateral, webinars, conference promotion, website updates, and performance reporting. The role requires collaboration with demand generation, services, software, and paid digital marketing teams while supporting US-based business hours.

Own day-to-day content and social media execution across blogs, email, case studies, landing pages, and B2B social channels. Write, edit, publish, and optimize content; maintain brand consistency; track performance; coordinate visual assets; support product launches and campaigns; manage production calendars and stakeholder deadlines; and monitor industry and competitor trends.

Develop and maintain backend services for Insurance Services, extract property attributes using regular expressions and large language models, and collaborate with engineers, product managers, and data scientists. Responsibilities include writing tested code, participating in reviews, working with microservices and cloud infrastructure, completing defined tasks, and communicating progress. The role requires SQL, JVM or Scala experience, exposure to data science, containerization, event-driven systems, cloud platforms, and CI/CD.

Develop and maintain backend services for Porch’s insurance platform. Collaborate with engineers, product managers, and data scientists to extract property attributes using regular expressions, large language models, and related techniques. Write clean, tested code, participate in reviews, work with microservices and cloud infrastructure, and complete defined engineering tasks. The role requires knowledge of SQL, JVM languages, preferably Scala, data science concepts, and property or home-inspection domains.

Coordinate escheat tasks for RynohEscheat Pro clients, including account setup, due diligence letters, payee requests, transaction updates, check reissues, quarterly compliance reviews, and NAUPA filings. Maintain escheat database compliance, troubleshoot Rynoh software issues, answer customer questions, and manage workloads independently while meeting deadlines.