We are seeking for a Booking Desk Representative who will handle with:
- Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
- Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
- Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
- Handle LAR requests and provide general customer support throughout the pre-shipment process.
- Degree in Trade International business, or related areas
- Upper intermediate to advanced English level
- Office 365 mainly excel and word
- Customer Service Ability
- Multi-task
- Customer-oriented
Skills Required
- Degree in International Trade, international business, or a related field
- Upper-intermediate to advanced English proficiency
- Proficiency with Microsoft Office 365, particularly Excel and Word
- Customer service ability
- Ability to multitask
- Customer-oriented approach
What We Do
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position. ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability. Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
