Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job DescriptionDue to continued growth, our Oldham site are now looking for a Bookings Administrator to join their team on a full time permanent basis!
Salary: £27,500 per annum.
Working hours: Monday-Friday, 8am-4pm.
As a Bookings Administrator you will be responsible for contributing to the success of the Oldham site by ensuring customer queries are dealt with in a timely and professional manner and to the satisfaction of the customer.
Key Duties of a Bookings Administrator:
- Arranging all outbound delivery bookings on behalf of our clients.
- Adding delivery information to our transport management systems.
- Communicating professionally with the clients and the team regarding any delivery issues, cancellations or delays.
- Producing packing & label instruction sheets via our excel template.
- Logging any delivery issues, delays or failures to assist with monthly reporting.
- Updating confirmed bookings, transport and pricing information.
- Organising transport with hauliers.
- Use of customer web portals, email and telephone to arrange bookings with our clients.
- Other administrative tasks as determined from time to time.
- Excellent Communication & Customer Service skills.
- Experience working with transport and hauliers would be desirable.
- Efficient at data entry into platforms including websites, spreadsheets and warehouse systems.
- Able to demonstrate a high attention to detail.
- The ability to prioritise workload without supervision.
- Effectively prioritise work load in order to meet set deadlines.
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Skills Required
- Excellent communication and customer service skills.
- Experience working with transport and hauliers.
- Efficient data entry into websites, spreadsheets and warehouse systems (e.g., Excel).
- High attention to detail.
- Ability to prioritise workload and meet deadlines without supervision.
- Comfortable using customer web portals, email and telephone for bookings.
What We Do
Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of over 100 strategically located sites. We work with over 22,000 fantastic people at peak and specialise in the development and implementation of total supply chain solutions for ambient and chilled brand manufacturers and distributors. We are totally customer focused and always seek to add real value to our clients, providing a holistic solution to meet the challenges faced by manufacturers and the changing demands of the retail sector.
