Bond Support Specialist - Elevate Your Administrative or Insurance Experience With Us!

Rosenberg & Parker Surety is a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions.

As a Surety Analyst on our Universal team, you will support clients and surety companies with transactional contract and commercial bonds by processing activities and delivering best-in-class customer service. This dynamic, fast-paced team has a strong culture and a shared commitment to doing what is right for our clients, partners, and employees.

Level of role and compensation based on experience/location.

As a remote position, this individual can be based in the following states: CA, GA, LA, MA, MD, NY, OH, or WA.

Individuals within a 50-mile radius of one of our office locations in Wayne, PA;  Philadelphia, PA; or Greenwood Village, CO will be expected to work a hybrid schedule but can otherwise be remote if outside the commute range.

Key Responsibilities:

May include but is not limited to:

• Process and manage clients' surety bond needs by reviewing contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
• Deliver top-tier customer service by communicating with clients and underwriters.
• Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for completeness and accuracy and enter data into processing systems.
• Organize and maintain electronic bond documents.
• Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
• Process endorsements and renewals; document changes accurately and inform relevant parties.
• Ensure compliance with company policies and industry regulations.
• Conduct quality checks to resolve discrepancies in documentation.
• Set and achieve work goals; ensure thorough and accurate task completion.
• Support accounting with billing issue resolution.
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
• May independently manage select client programs.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 2+ years of related insurance experience and/or training, with a preference for surety experience in a support capacity. Prior experience handling transactional contract or commercial bonds preferred.
• Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
• Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
• Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
• Excellent organizational and file-documentation skills, with a collaborative approach.
• Proficiency with Microsoft Office and willingness to learn proprietary systems.