The Cross Family of Agencies welcomes you. We need your talent and expertise.
Position Summary:
Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks. This position plays a key role in supporting the day-to-day operations of our surety bond department. The bond assistant will be responsible for processing bond requests and maintaining client records. The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.
Key Responsibilities:
- Assisting existing bond processors with daily needs
- Preparing and processing new bond requests using agency or carrier systems
- Processing endorsements and cancellations
- Reviewing bonds for completeness and accuracy
- Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond transactions
- Maintaining and updating client records and bond files in the agency management system
- Respond to client inquiries via phone and email in a timely, professional manner
- Support Account Executives and Account Managers with administrative tasks, as needed
Qualifications:
- 2+ years of customer service or administrative experience preferred
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- High attention to detail and accuracy in documentation
- Ability to work independently and as part of a team
- Proficient in Microsoft Office (Outlook, Excel, Word)
Compensation: The base range for this role is $20.00–$24.00 hourly]. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you. - 27th Largest Broker of U. S. Business, Per Business Insurance report ’20 - 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24 - Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
