We are seeking a Back of House (BOH) Support
Engineer with mandatory hands-on experience supporting Crunchtime in
enterprise restaurant environments. The role will focus on production support,
incident management, application troubleshooting, POS integrations, inventory
and labor systems, and restaurant operations technology within QSR
environments.
Key Responsibilities
- Provide
L2/L3 production support for Crunchtime Inventory, Labor,
Operations, and Reporting modules.
- Troubleshoot
application, data synchronization, inventory, labor, reporting, and
restaurant operations issues.
- Perform
Root Cause Analysis (RCA) and drive permanent resolution of recurring
incidents.
- Support
integrations between Crunchtime, POS systems, delivery aggregators,
reporting platforms, and third-party applications.
- Monitor
application health, review logs, and proactively identify operational
issues.
- Work
closely with restaurant operations teams, vendors, and engineering teams
to resolve critical incidents.
- Support
software deployments, upgrades, UAT activities, and production releases.
- Manage
incidents, service requests, and problem tickets while meeting SLA
commitments.
- Troubleshoot
restaurant technology hardware including printers, tablets, controllers,
and networking components.
- Analyze
data and application issues using SQL, logs, and diagnostic tools.
Requirements
- Mandatory
experience supporting Crunchtime applications in a production environment.
- 5+
years of experience in QSR or restaurant technology support.
- Strong
understanding of Inventory Management, Labor Management, Restaurant
Operations, and Reporting.
- Experience
supporting POS systems and restaurant technology integrations.
- Strong
incident management, troubleshooting, and RCA skills.
- Experience
with ServiceNow or similar ITSM tools.
- SQL
knowledge for data validation and troubleshooting.
- Experience
with log analysis, network diagnostics, and production support.
- Strong
communication and stakeholder management skills.
Preferred Skills
- Experience
supporting big QSR brands.
- Knowledge
of Wireshark, Putty, Windows administration, and network troubleshooting.
- Exposure
to Android/iOS device support.
- Experience
with Power BI, Tableau, and restaurant reporting platforms.
Note: Candidates without hands-on Crunchtime
support experience will not be considered.
Skills Required
- Mandatory hands-on production support experience with Crunchtime applications
- 5+ years of experience in QSR or restaurant technology support
- Strong understanding of inventory management, labor management, restaurant operations, and reporting
- Experience supporting POS systems and restaurant technology integrations
- Strong incident management, troubleshooting, and root-cause analysis skills
- Experience with ServiceNow or similar ITSM tools
- SQL knowledge for data validation and troubleshooting
- Experience with log analysis, network diagnostics, and production support
- Strong communication and stakeholder management skills
- Experience supporting large QSR brands
- Knowledge of Wireshark, PuTTY, Windows administration, and network troubleshooting
- Exposure to Android and iOS device support
- Experience with Power BI, Tableau, and restaurant reporting platforms
What We Do
ITTConnect is an innovative provider of IT Professional Services focused on finding the best IT talent. Through a network of specialized IT recruiters we efficiently connect employers to top IT professionals. We assist companies to reach their recruitment objectives through flexible and tailored recruiting and staff augmentation services.
