About this opportunity
Are you passionate about telecom networks and ready to take ownership of business-critical Value-Added Services? As a BO VAS Engineer, you will join the Managed Services team responsible for the operation, performance, and reliability of the VAS network.
In this role, you will perform second-level operational activities across key VAS platforms, troubleshoot complex technical issues, support new integrations, and contribute to the smooth introduction of new services and nodes into the live network. You will work closely with customers and cross-functional technical domains to maintain service quality and ensure fast, accurate responses during critical situations.
What you will do
- Develop and maintain USSD menus, supported by proven hands-on experience.
- Plan, configure, operate, and troubleshoot VAS platforms, including SMSC, USSD, MMSC, Missed Call Alert, Voice Mail, SDP, Automatic Device Configuration, and Antispam solutions.
- Work with signaling and communication protocols such as SS7, SIP, SMPP, Diameter, SOAP, and HTTP.
- Support project integration activities and the acceptance of new nodes.
- Provide timely technical solutions for hardware and configuration issues.
- Ensure fast responses, accurate actions, and effective decision-making during critical incidents.
- Handle Customer Service Requests end to end in coordination with the customer support team.
- Ensure that reliable and accurate technical solutions are provided by the support function.
- Verify new solutions received from the post-planning team.
- Review project documentation, including HLDs, LLDs, and ATPs.
- Verify test cases and confirm their applicability to the current network setup and scenarios.
- Migrate new services and nodes into the live network while minimizing the risk of incidents or service disruption.
- Lead the troubleshooting of major cases in collaboration with other technical domains, such as IMS.
- Conduct periodic audits of license-controlled nodes and raise alerts when changes in traffic profiles are identified.
- Create scripts for monitoring and reporting across VAS nodes.
What you will bring
- BSc in Telecommunications, Computer Science, or equivalent.
- 3-5 years of hands-on experience in the VAS domain.
- Strong knowledge of 2G, 3G, LTE, IMS, and EPC network architectures.
- Hands-on experience with VAS platforms and related signaling protocols.
- Familiarity with operating system administration and basic database administration, particularly Linux and MySQL.
- Good experience in shell scripting and database administration.
- Knowledge of a programming language is an advantage, preferably Python.
- Basic knowledge of full-stack web development.
- Good command of English, both written and spoken.
- Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
- Flexibility to work morning and afternoon shifts, in addition to supporting planned night activities when required.
- Ability to perform effectively under pressure and understand customer needs.
- Strong communication, teamwork, accountability, motivation, adaptability, and problem-solving skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 794345
Skills Required
- Bachelor's degree in Telecommunications, Computer Science, or an equivalent field
- 3-5 years of hands-on experience in the value-added services domain
- Strong knowledge of 2G, 3G, LTE, IMS, and EPC network architectures
- Hands-on experience with VAS platforms and signaling protocols
- Familiarity with Linux operating system administration
- Basic database administration experience, particularly MySQL
- Experience with shell scripting
- Knowledge of a programming language, preferably Python
- Basic knowledge of full-stack web development
- Good command of written and spoken English
- Proficiency with Microsoft Office tools, including Excel, Word, and Outlook
- Flexibility to work morning and afternoon shifts and planned night activities
- Ability to perform effectively under pressure and understand customer needs
- Strong communication, teamwork, accountability, motivation, adaptability, and problem-solving skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
