Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
BluCar- Call For Release (CFR) Customer Service Representative (CSR)
The BluCar CFR CSR will facilitate communication via phone calls, email and system updates between body shops, impound facilities, external partners, as well as internal partners. The objective is obtain a vehicle release for transportation on units assigned to Copa rt by BluCar customers across the US.
A BluCar CFR CSR will maintain specific KPls and goals set daily/weekly/monthly for calls made. Other metrics will include time spent in calls, non-call/system clears, percentage of units released for pickup, etc. They will provide exceptional experience and hospitality for both internal and external partners with the goal of obtaining releases for units according to client SLAs.
The BluCar CFR CSR is the face of the Company as they are often the first interaction our customers have with Copa rt. Through a thorough understanding of Copa rt practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!Job Duties:
- Manage outbound and inbound communications with body shops, impound facilities, lien holders, rental companies, fleet operators, and internal stakeholders to secure vehicle release authorizations.
- Coordinated release processes for vehicles assigned to Copa rt by BluCar customers, ensuring timely transport readiness.
- Maintained accurate and detailed records through system updates, email correspondence, and call documentation.
- Meet and achieve daily and weekly key performance indicators (KPls) related to vehicle releases and pickups.
- Provide exceptional customer service to both internal and external partners while resolving release-related issues and inquiries.
- Ensured compliance with client service level agreements (SLAs) by expediting release approvals and minimizing delays.
- Investigate and resolve obstacles preventing vehicle releases resulting in delays, communicating status updates to all relevant parties.
- Leverage knowledge of company policies, procedures, and systems to identify solutions and improve customer satisfaction.
- Prioritize and manage a high-volume workload while maintaining accuracy, responsiveness, and attention to detail.
- Build and maintained positive relationships with customers and business partners to support successful operational outcomes.
- Maintain excellent attendance and punctuality, ensuring consistent coverage, reliability, and uninterrupted support for customers and business partners.
- One year of office support experience in a customer service role and/or call center preferred
- High School Diploma
- Excellent customer service skills and positive attitude
- Excellent written and verbal skills
- Proficiency in office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Overtime related to business needs
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Skills Required
- High School Diploma
- Excellent customer service skills and positive attitude
- Excellent written and verbal communication skills
- Proficiency in office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - MS Suite
- Typing speed 45 WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- One year office support/customer service or call center experience
- Bilingual skills
- Willingness to work overtime as needed
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
