The Role
Support VIP cryptocurrency clients by handling requests, investigating account issues, coordinating cross-functional resolutions, monitoring trading activity, maintaining client records, and sharing crypto market intelligence. Develop expertise in Binance products including Spot, Futures, Margin, Options, Earn, and OTC while proactively improving client service and team operations.
Summary Generated by Built In
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings from trading and finance to education, research, social good, payments, institutional services, and Web3 features. Binance is devoted to building an inclusive crypto ecosystem to increase the freedom of money and financial access for people around the world with crypto as the fundamental means.
About Binance Accelerator Program
Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about the BAP Program HERE.
Who may apply
Current university students and recent graduates.
*Terms of employment / engagement shall be subject to contract and local applicable laws
Job Description
- Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
- Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
- Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
- Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
- Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
- Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
- Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
- Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.
Job Requirements
- Strong interest and basic knowledge in crypto + financial markets.
- Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
- Strong analytical ability and comfortable with Excel/Google Sheets.
- Demonstrates personal curiosity about trading—ideally actively follows or trades financial markets.
- Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly.
- Strong ownership, responsiveness and attention to detail.
- Comfortable working in a fast-paced, high-pressure environment.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Skills Required
- Current university student or recent graduate
- Strong interest and basic knowledge of cryptocurrency and financial markets
- Understanding of Spot, Futures, Margin, leverage, liquidity, and maker/taker concepts
- Bilingual English and Mandarin communication skills
- Strong analytical ability and proficiency with Excel or Google Sheets
- Personal curiosity about trading and financial markets
- Fast learning ability and proactive attitude
- Strong ownership, responsiveness, and attention to detail
- Comfort working in a fast-paced, high-pressure environment
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
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The Company
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
