Job Description
Job Description:
The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.
Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).
Biltmore Estate Security Officers are responsible for ensuring the safety and security of guests, employees, assets and property, and will support and contribute to the world class guest service experience that Biltmore offers. Duties may vary according to assignment/location, and may include: providing assistance in a professional and hospitable manner; security and emergency response services for assigned location(s); support for staff, guests, and vendors; and access control for the collection, secured sites/buildings/locations, and other property and assets. In addition, Security Officers will provide general assistance and support for leadership, the department, and the company as required.
Schedule varies, but is generally 8am-6pm or 1pm-11pm. Weekend and holiday availability is required.
Benefits include:
- Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
- Year-round access to the estate gardens and grounds and 40% off estate retail & dining
- Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
- Free tickets based on hours worked
- And much more!
Requirements:
1. Must be at least 19 years of age and have a valid driver’s license.
2. High school diploma required. Related training or certifications helpful. Must have or be able to obtain AED, CPR and First Aid certification.
3. At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. The ideal candidate will have had prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service.
4. Demonstrated commitment to delivering world class internal/external guest service.
5. Excellent interpersonal and communication skills (written and verbal). Ability to write and complete reports in standard English. Knowledge of second language helpful.
6. Ability to properly evaluate situations and exercise good judgment is essential.
7. Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent.
8. Works effectively both independently and as part of a dynamic guest service team.
9. Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.
10. Ability to prioritize work, multi-task, and adapt accordingly.
11. Keen attention to detail.
Physical Requirements: This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.
1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
2. The incumbent will be required to stand/walk for extended periods of time.
3. The incumbent will be required to physically assist guests and employees as needed.
4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
6. Must be able to look at computer screens for an extended period of time.
Essential Job Duties:
1. Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner
2. Delivering security and emergency response services for assigned locations and events
3. Supporting the safety and operational needs of staff, guests, and vendors across the estate
4. Maintaining access control for collections, secured buildings, restricted areas, and other company property and assets
5. Monitoring assigned areas to identify and address potential safety or security concerns
6. Responding appropriately to incidents, emergencies, and requests for assistance
7. Upholding company policies, procedures, and safety standards at all times
8. Providing general support and assistance to leadership, the Security Department, and the company as needed
9. Security Officer 1 personnel are expected to demonstrate professionalism, strong communication skills, situational awareness, and a commitment to exceptional guest service in a dynamic hospitality environment.
Skills Required
- At least 19 years of age
- Valid driver's license
- High school diploma
- AED, CPR, and First Aid certification, or ability to obtain them
- At least one year of similar guest services, safety, security, or related experience
- Experience in attractions, hospitality, upscale hotels, or resorts with a guest-service focus
- Strong written and verbal interpersonal and communication skills
- Ability to write and complete reports in standard English
- Sound judgment, situational awareness, initiative, and problem-solving ability
- Ability to work independently and as part of a team
- Ability to learn company systems and protocols quickly
- Ability to prioritize, multitask, adapt, and maintain attention to detail
- Availability for weekends, holidays, and variable schedules
- Ability to stand and walk for extended periods and work indoors and outdoors in all weather
- Ability to lift up to 50 pounds and assist with lifting, pushing, or pulling up to 100 pounds
- Successful completion of a pre-employment physical examination
What We Do
The Biltmore Company owns and operates the historic Biltmore Estate in Asheville, North Carolina. This destination features the Biltmore House, the largest privately owned home in the United States, set within a magnificent 8,000-acre estate. The company provides a wide variety of guest experiences, including professional tours of the house and gardens, fine dining, winery visits, and event services for weddings.
