Company Description
Welcome to Accor Vacation Club – where we’re dedicated to providing ‘holidays of a lifetime’ for our valued Members, opening a gateway to unforgettable experiences and a vibrant lifestyle. At Accor Vacation Club, we aim to foster a workplace where passion meets purpose, where every team member is valued and empowered to excel.
Job Description
The Day-To-Day!
In this role, you will be part of our Billings Team driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.
No two days are the same… the role offers variety across several tasks from completing upgrades, receipting payments, refunding overpayments through to conducting quarterly collection and Annual Club Fee Invoice runs and much more.
Come join us at our Corporate Office in Surfers Paradise, just a stone's throw away from the breathtaking Surfers Paradise beachfront.
What You Will Be Doing!
- Managing a large number of inbound and outbound calls and emails.
- Negotiating and monitoring payment arrangements.
- Assisting with quarterly Collection runs and Annual Invoice runs.
- Investigating and resolving, billing discrepancies and disputes.
- Receipting payments, processing refunds and ensuring accurate record management is maintained at all times.
- Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
Your Skills & Experience Include:
- Outstanding customer service skills with a genuine interest in helping people.
- Self-motivation and enthusiasm to develop new skills.
- 1-2 years’ previous experience in collections or financial services, is highly desirable!
- Availability to work rostered hours Monday-Friday between 7am-7pm.
- Excellent written and verbal communication skills
- Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines.
Let’s Talk Employee Benefits!
- Full-Time & Flexibility: Flexible roster between 7 am - 7 pm Monday to Friday.
- Global Benefits & Beyond: Discounted accommodation, dining, lifestyle perks, and more!
- Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice!
If this sounds like you, we would love to hear from you!
Join us and be part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our Members.
Qualifications
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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